Mackenzie Tetrick
Indianapolis,IN
Summary
Seeking a role within an organization that will allow me to expand my skillset and grow within the team.
Detail-focused associate that brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Elevance
Indianapolis, IN
04.2024 - Current
- Work within the Federal Employee Program division of Anthem covering five states of the central region to provide accurate, valid, and complete information to members and providers.
- Maintained a detailed record of all member and provider interactions, comments, and complaints to ensure completion in a timely manner.
- Understand the benefits of the insurance plan as well as claims processing to answer questions over the phone.
- Followed up on member and provider inquiries not immediately resolved by providing timely updates on the status of their requests.
Ticket Services Assistant
INDIANAPOLIS INDIANS
INDIANAPOLIS, IN
02.2023 - 09.2023
- Business consultant primary liaison between public ticket sales and front office
- Client intermediary for business contracts between corporations for team-building exercises and business recognition
- Collaborate with account executives to ensure a seamless transition from box office to game day.
Campus Director
GREEK HOUSE
05.2021 - 05.2023
- Established current and future templates for site-specific needs within campus organizations
- Utilize company-specific software to promote and support established clients and their requirements
- Intermediary between marketing and sales for an equitable division of future clients.
Home Healthcare Attendant
PUBLIC PARTNERSHIPS
INDIANAPOLIS, IN
03.2022 - 12.2022
- Apply existing care plans and essential tasks for enrichment of life for everyday activities for patient
- Ensure safe living conditions and proper nutrition within the household and beyond.
Summer Intern
MARION COUNTY ASSESSOR’S OFFICE
INDIANAPOLIS, IN
06.2022 - 08.2022
- Work within the Business Personal Property division to help ease the task of processing tax returns sent in by companies throughout Marion County
- Business liaison between established corporations and historical tax documents
- Identifying tax districts and establishing best practices for future ease of use.
Chief Financial Officer
HOLIDAY DAWG COMPANY
INDIANAPOLIS, IN
09.2021 - 12.2021
- Work collectively with other students to establish an operable business plan
- Maintain consistent budget plan to ensure timely profit and loss statement
- Financial oversight of university funds to maintain business operations.
Education
Bachelor’s Degree - Healthcare and Business
BUTLER UNIVERSITY
Indianapolis, IN05.2023
Skills
- Administrative Support
- File Management
- Data Entry
- Project Coordination
- Positive and professional
- Presentation Creation
- Microsoft Office Suite
- Spreadsheet Software
- Product and service understanding
- Fast Learner
- Computer Skills
- Corporate Procedures
- File and Record Keeping
- Administrative duties
- Operations Support
- Document Preparation
- Verbal and written communication
- Payment Processing
- Customer Service
- Marketing assistance
- Time Management
- Workload Management
- Schedule and calendar management
- Team Collaboration
- Project Support
- Email correspondence
- Relationship Building
- CRM Software
Affiliations
DELTA DELTA DELTA SORORITY Director of Lifetime Membership (2022-2023), Co-Director of Ceremonies and Rituals (2022)
Timeline
Customer Care Representative
Elevance
04.2024 - Current
Ticket Services Assistant
INDIANAPOLIS INDIANS
02.2023 - 09.2023
Summer Intern
MARION COUNTY ASSESSOR’S OFFICE
06.2022 - 08.2022
Home Healthcare Attendant
PUBLIC PARTNERSHIPS
03.2022 - 12.2022
Chief Financial Officer
HOLIDAY DAWG COMPANY
09.2021 - 12.2021
Campus Director
GREEK HOUSE
05.2021 - 05.2023
Bachelor’s Degree - Healthcare and Business
BUTLER UNIVERSITY