Courtney Markham
Alexandria,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
BPCI
01.2022 - Current
- Assisted members with social determinants of health and linked to appropriate community resources.
- Educated members on gaps in care and assisted with scheduling provider appointments.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Maintained confidential health information according to state and federal regulations.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Financial Administrative Assistant
MedStar Washington Hospital
01.2018 - 01.2022
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Promoted team productivity by keeping supplies organized and well-stocked.
Medical Assistant
MedExpress Urgent Care
01.2015 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained client's medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing, and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
No Degree - Project Management
Coursera
Online10.2023
GED -
Prince Georges Community College
Fort Washington, MD01.2015
No Degree - Medical Assistant
Techinical Learning Center
Washington, DC05.2011
Skills
- Customer Relations
- Communications Support
- Database Organization
- Process Optimization
- Calendar Management
- Administrative Support
Timeline
Customer Care Representative
BPCI
01.2022 - Current
Financial Administrative Assistant
MedStar Washington Hospital
01.2018 - 01.2022
Medical Assistant
MedExpress Urgent Care
01.2015 - 01.2018
No Degree - Project Management
Coursera
GED -
Prince Georges Community College
No Degree - Medical Assistant
Techinical Learning Center
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