Tammie Leveille
Brenham,TX
Summary
Experienced customer service and kitchen/bath design professional with over 20 years in sales and client support. Skilled in driving revenue growth and guiding customers through decision-making, utilizing tools like 20/20 Design, ProKitchen, and FloorPlanner. Committed to fostering positive customer experiences and supporting team objectives with a focus on integrity and reliability.
Overview
20
20
years of professional experience
Work History
Customer Care Representative
Wine.com
09.2025 - Current
- Provided comprehensive customer support via phone, chat, email, and corporate gifting channels, enhancing customer experience.
- Collaborated with logistics and warehouse teams to resolve customer escalations, ensuring timely delivery and enhancing customer satisfaction.
- Investigated delivery issues using FedEx tracking and internal systems, resolving problems efficiently to minimize customer impact.
- Updated and maintained CRM documentation, improving communication flow and supporting quality assurance efforts.
- Processed sales transactions and updated order details in OMS with precision.
- Recognized for empathy, clarity, and maintaining a 95% satisfaction rating.
Customer Service Representative
Institute of Reading Development
04.2025 - 06.2025
- Provided empathetic support through inbound phone and email interactions.
- Resolved customer issues by assisting with order tracking, returns, and exchanges.
- Logged interactions in CRM, ensuring accurate tracking for timely follow-up.
- Analyzed customer feedback to identify service improvement opportunities.
Program Advisor
Institute of Reading Development
03.2025 - 04.2025
- Guided families in selecting and enrolling in programs, resulting in increased engagement with services.
- Conducted consultations that informed families' decision-making on program options, leading to better alignment with their needs.
- Maintained accurate CRM documentation and follow-up workflows, ensuring timely communication and support for families.
Kitchen & Bath Designer
US Cabinets and Design
07.2024 - 03.2025
- Conducted virtual design consultations, utilizing ProKitchen software to deliver customized design solutions that met client needs.
- Guided customers through design and purchasing process, ensuring seamless transition from concept to completion and satisfaction with final results.
- Maintained clear communication with clients throughout projects, ensuring alignment with their vision and achieving project goals.
- Produced 3D renderings and detailed estimates, creating comprehensive design packages that facilitated informed client decisions.
Sales Consultant
Havertys
College Station, USA
04.2022 - 02.2024
- Achieved sales goals consistently through relationship-based selling and diligent follow-through, fostering long-term client relationships.
- Engaged customers to identify design preferences and recommend tailored solutions, increasing customer satisfaction and loyalty.
- Utilized 2D/3D visualization tools to effectively demonstrate product placement and design concepts, aiding customer decision-making.
- Coordinated delivery logistics and provided post-sale support, ensuring smooth transition and positive customer experience after purchase.
Kitchen & Bath Designer
Lowe’s
Brenham, USA
06.2020 - 09.2021
- Guided customers in product selection, budgeting, and project planning to achieve successful design outcomes.
- Provided tailored solutions that harmonized aesthetics, functionality, and cost considerations, meeting diverse client needs.
- Delivered precise designs based on customer sketches and measurements, improving client satisfaction and ensuring project accuracy.
- Created custom kitchen and bath layouts using 2020 Design software.
Sales Specialist
Lowe’s
Jackson, USA
01.2006 - 12.2011
- Achieved top 10 regional ranking for sales performance through effective customer engagement.
- Advised customers on flooring and window coverings, ensuring selections aligned with design preferences and functionality.
- Coordinated installations and mentored new associates, streamlining team onboarding process.
Education
Vocational Certificate - Computer Science
12.1996
Skills
- Inbound customer service
- Call handling
- Customer engagement
- Customer relations
- Customer empowerment
- Closing skills
- Objection handling
- Cross-selling techniques
- Conflict resolution strategies
- De-escalation techniques
- Active listening
- Time management
- Multitasking
- SOP adherence
- Accurate documentation
- CRM systems
- Microsoft Office Suite proficiencypertise
- Time management
- Cross-functional collaboration
- High-volume remote sales
- Kitchen and bath design
- Data entry
- Office support
- Adaptability and flexibility
- Communication skills
- Rapport building
- Empathy
- Customer relations
Remote
True
Timeline
Customer Care Representative - Wine.com
09.2025 - Current
Customer Service Representative - Institute of Reading Development
04.2025 - 06.2025
Program Advisor - Institute of Reading Development
03.2025 - 04.2025
Kitchen & Bath Designer - US Cabinets and Design
07.2024 - 03.2025
Sales Consultant - Havertys
04.2022 - 02.2024
Kitchen & Bath Designer - Lowe’s
06.2020 - 09.2021
Sales Specialist - Lowe’s
01.2006 - 12.2011
National Training Institute - Vocational Certificate, Computer Science