Olivia Steuver
Lawrenceburg,IN
Summary
Creative customer service worker dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Responsive and reliable team player who is flexible to adapt to any situation
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Gardens Alive! Inc.
10.2019 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
Interim Administrative Assistant
First Presbyterian Church Of Harrison
05.2019 - 07.2019
- Created weekly bulletins and monthly newsletters
- Unloaded newsletters to church website
- Answered and made phone calls
- Recorded and organized attendance from previous Sunday's services
Cashier
T.I.S Bookstore
05.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Women's Ministry Assistant
Christian Student Foundation
08.2016 - 05.2018
- Assisted with organizing religious activities and services.
- Supported religious leaders in performing various duties.
- Participated in various outreach programs.
- Attended meetings with religious leaders.
- Provided guidance to members of congregation.
- Participated in religious ceremonies and events.
- Planned social events for church members
Education
Bachelor of Arts - Communication Studies
Ball State University
Muncie, IN05.2019
Skills
- Customer Relations
- Problem Solving
- Public Relations
- Administration
- Open Broadcast Software
- Photography
- Microsoft Office
- Adobe Photoshop
Timeline
Customer Care Representative
Gardens Alive! Inc.
10.2019 - Current
Interim Administrative Assistant
First Presbyterian Church Of Harrison
05.2019 - 07.2019
Cashier
T.I.S Bookstore
05.2018 - 05.2019
Women's Ministry Assistant
Christian Student Foundation
08.2016 - 05.2018
Bachelor of Arts - Communication Studies
Ball State University
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