Michele Uncapher
Spring Hill,FL
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Liveops
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Monster Transmission & Performance
06.2023 - 01.2024
- Experienced and reliable customer service Representative with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Advance issue’s resolution
Vivint
08.2022 - 06.2023
- Taking care of customers who are escalated and making sure that their needs are being met in a timely manner.
Front office data clerk
Kelly Services Temp
08.2020 - 08.2022
- Was a long term sub for Eschool as a front office data clerk
Librarian
Marion Community Schools
04.2016 - 05.2020
- Was in charge of 5 classes everyday making schedules and monitoring students
Education
Associate's degree - Education
Ivy Tech Community College
Indianapolis, IN05.2017
Associate's degree - Human Services
Ivy Tech Community College
05.2014
Skills
- Classroom Management
- Curriculum Development
- Office Administration
- Teaching
- Administrative Experience
- Microsoft Office
- Research
- Mentoring
Additional Information
I was a CASA in the State of Indiana for almost 9 years.
Timeline
Customer Service Representative
Monster Transmission & Performance
06.2023 - 01.2024
Customer Care Representative
Liveops
01.2023 - Current
Advance issue’s resolution
Vivint
08.2022 - 06.2023
Front office data clerk
Kelly Services Temp
08.2020 - 08.2022
Librarian
Marion Community Schools
04.2016 - 05.2020
Associate's degree - Human Services
Ivy Tech Community College
Associate's degree - Education
Ivy Tech Community College
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