Jessica Misher
Lewisville,TX
Summary
I acquired my Bachelor's of Science in Education. My skills range greatly from interpersonal to advanced problem solving. Working with children brings joy and fulfillment to my life. As an educator, I have successfully provided a positive influence, ensured student success and achievement. I look forward to professional growth and advancement. I am Bi-Lingual in Spanish, Computer Proficient, confidential with sensitive details, positive and energetic. I enjoy working with others to be dependable, resourceful, proactive and compassionate.
Overview
20
20
years of professional experience
Work History
Customer Care Representative
WM, Inc.
Lewisville, TX
04.2021 - Current
- Researched resolutions, contacted necessary departments and responded to customer for follow-up.
- Resolved customer complaints promptly and professionally.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Teacher
Little Leader's Academy
09.2012 - 01.2016
- Maintained secure and disciplined classroom to provide positive learning environment.
- Worked with teachers to design interactive lessons and increase student success.
Compliance Investigator
State of Wisconsin
Milwaukee, WI
09.2004 - 12.2014
- Investigated reported and identified compliance issues against accepted standards.
- Maintained detailed database of compliance data, activities and actions taken.
Summer Program Volunteer
Aurora Weir Educational Center
Milwaukee, WI
06.2006 - 08.2008
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Intake Case Worker
Wee Care WIC
Milwaukee, WI
05.2004 - 09.2004
- Developed individualized service plans for each client based on assessed needs and goals.
- Conducted initial client intake interviews to assess needs and eligibility for services.
Education
Bachelors Degree -
UWM – Milwaukee
05.2013
High School -
Divine Savior Holy Angels
01.2004
Skills
- Customer Relations
- Data Entry
- Complaint Handling
- De-Escalation Techniques
- Classroom Management
- Behavior Modeling
- Teacher Coaching
- Compliance Understanding
- Key Decision Making
Timeline
Customer Care Representative
WM, Inc.
04.2021 - Current
Lead Teacher
Little Leader's Academy
09.2012 - 01.2016
Summer Program Volunteer
Aurora Weir Educational Center
06.2006 - 08.2008
Compliance Investigator
State of Wisconsin
09.2004 - 12.2014
Intake Case Worker
Wee Care WIC
05.2004 - 09.2004
Bachelors Degree -
UWM – Milwaukee
High School -
Divine Savior Holy Angels