Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Misher

Lewisville,TX

Summary

I acquired my Bachelor's of Science in Education. My skills range greatly from interpersonal to advanced problem solving. Working with children brings joy and fulfillment to my life. As an educator, I have successfully provided a positive influence, ensured student success and achievement. I look forward to professional growth and advancement. I am Bi-Lingual in Spanish, Computer Proficient, confidential with sensitive details, positive and energetic. I enjoy working with others to be dependable, resourceful, proactive and compassionate.

Overview

20
20
years of professional experience

Work History

Customer Care Representative

WM, Inc.
Lewisville, TX
04.2021 - Current
  • Researched resolutions, contacted necessary departments and responded to customer for follow-up.
  • Resolved customer complaints promptly and professionally.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Lead Teacher

Little Leader's Academy
09.2012 - 01.2016
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Worked with teachers to design interactive lessons and increase student success.

Compliance Investigator

State of Wisconsin
Milwaukee, WI
09.2004 - 12.2014
  • Investigated reported and identified compliance issues against accepted standards.
  • Maintained detailed database of compliance data, activities and actions taken.

Summer Program Volunteer

Aurora Weir Educational Center
Milwaukee, WI
06.2006 - 08.2008
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.

Intake Case Worker

Wee Care WIC
Milwaukee, WI
05.2004 - 09.2004
  • Developed individualized service plans for each client based on assessed needs and goals.
  • Conducted initial client intake interviews to assess needs and eligibility for services.

Education

Bachelors Degree -

UWM – Milwaukee
05.2013

High School -

Divine Savior Holy Angels
01.2004

Skills

  • Customer Relations
  • Data Entry
  • Complaint Handling
  • De-Escalation Techniques
  • Classroom Management
  • Behavior Modeling
  • Teacher Coaching
  • Compliance Understanding
  • Key Decision Making

Timeline

Customer Care Representative

WM, Inc.
04.2021 - Current

Lead Teacher

Little Leader's Academy
09.2012 - 01.2016

Summer Program Volunteer

Aurora Weir Educational Center
06.2006 - 08.2008

Compliance Investigator

State of Wisconsin
09.2004 - 12.2014

Intake Case Worker

Wee Care WIC
05.2004 - 09.2004

Bachelors Degree -

UWM – Milwaukee

High School -

Divine Savior Holy Angels
Jessica Misher