Summary
Overview
Work History
Education
Skills
Timeline
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Alec Rivera

College Point,NY

Summary

Passionate and fast-learning technology enthusiast with extensive hands-on experience in repairing and troubleshooting computers, mobile devices, and audio systems. Skilled at quickly adapting to new technologies and resolving complex issues under pressure while maintaining professionalism and a clear, customer-friendly approach. Naturally charismatic and service-oriented, I take pride in translating technical concepts into simple, relatable language and building strong, lasting customer relationships. Driven by a deep appreciation for Apple’s products, culture, and ecosystem, I’m eager to contribute my technical abilities and interpersonal skills to deliver exceptional support experiences. I’m committed to growing with the company and continually expanding my technical expertise as part of the Apple team.

Overview

5
5
years of professional experience

Work History

Studio Manager and Engineer

The Sonic Experience
09.2024 - 07.2025
  • Warmly greeted clients and asked open ended questions to better determine needs.
  • Created policies and procedures for the company and gave training to employees.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Developed and implemented strategies to increase studio visibility and reach more clients.
  • Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
  • Supervised studio staff for timely, accurate and high quality task completion.
  • Established team priorities and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head on and implementing corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Interviewed and hired employees.
  • Wrote, reviewed and edited technical documentation in accordance with template requirements.
  • Trained and mentored junior engineers, providing guidance and direction.
  • Conducted research to identify and evaluate new technologies and concepts.

Recording, Mixing and Mastering Engineer

Quad Recording Studios
08.2022 - 09.2024
  • Mixed and mastered vocal arrangements and music compositions, and optimized songs, and albums.
  • Collaborated with producers and performers to determine and achieve desired sound for productions.
  • Set up, maintained and operated audio recording equipment and performed troubleshooting.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Managed and filed contracts, invoices and other documents associated with clients.

Freelance IT

Self-employeed
01.2020 - 04.2022
  • Repaired various computers and optimized systems for maximum efficiency.
  • Specialized in repairing cellphones, focusing primarily on Apple devices.
  • Tuned rooms to achieve precise and optimal audio environments.
  • Soldered cables and serviced a wide range of electronic devices to ensure reliable performance.

Education

Francis Lewis HighSchool
Queens, NY

Skills

  • Hardware repair: computers, mobile devices, audio equipment
  • Software troubleshooting: macOS, iOS, Windows, DAWs
  • System Building and upgrades: Custom PCs, audio work stations, Component replacement
  • Diagnostics Identifying and fixing performance issues in hardware/ software
  • Data Management: Backup, recovery, file organization
  • Customer service & Technical Support-explaining complex tech in simple terms
  • Training and mentorship-experience training interns and employees
  • Quick Learner-adapts rapidly to new technology and workflows
  • Problem solving and critical thinking- efficient solutions under pressure
  • Team Leading and Collaborating

Timeline

Studio Manager and Engineer

The Sonic Experience
09.2024 - 07.2025

Recording, Mixing and Mastering Engineer

Quad Recording Studios
08.2022 - 09.2024

Freelance IT

Self-employeed
01.2020 - 04.2022

Francis Lewis HighSchool

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