Alechsis Gallegos
Rio Rancho,NM
Summary
Results-focused Customer Service professional with strengths in achieving set goals, self sufficiency and organization. Proactive leader with strengths in communication and collaboration. Proficient in leveraging hard work and customer knowledge to promote effective results. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
8
8
years of professional experience
Work History
Seasonal Driver
UPS
Albuquerque, NM
12.2023 - 01.2024
Delivered packages through my local neighborhoods, connecting with customers along the way while driving my own vehicle. I'm friendly, physically active, who enjoys fast-paced work, being outdoors, and being behind the wheel!
Financial Services Representative
Fidelity Investments
Albuquerque, NM
03.2022 - 10.2022
Educating clients about what they are able to do with their 401k's and retirement accounts. Assisting with placing trades and making deposits or withdrawals
Sr. Account/Technical Support Expert
T-Mobile
Albuquerque, NEW MEXICO
10.2015 - 11.2021
Selling product and serving our customers while providing a premier customer experience, and building loyalty. Assisting the team with escalated customers and uncovering the best solution in any situation. Billing Discrepancies, technical support, account changes, and device upgrades. Listened and reviewed calls from the team to create behavioral plans.
Education
General Education -
Central New Mexico Community College
Albuquerque, NM08-2023
Skills
- Resolution Driven
- Self Sufficient
- Adaptable to change
- Proven Leadership
- Performance Driven
- Highly Competitive
- Excellent communication skills
- Interviewing and Training skills
Accomplishments
Sr. Account/Technical Support Expert
- Multiple awards for being top 5% representative in the nation 2018, 2019, 2020
- Creating quality behavior plans and providing effective feedback to implement
- Owning interim supervisor responsibilities
- Successfully delegating business expectations
- Clear Understanding of Profit and Loss
Timeline
Seasonal Driver
UPS
12.2023 - 01.2024
Financial Services Representative
Fidelity Investments
03.2022 - 10.2022
Sr. Account/Technical Support Expert
T-Mobile
10.2015 - 11.2021
General Education -
Central New Mexico Community College