Christian Norwood
West Hills,CA
Summary
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
6
6
years of professional experience
Work History
Seasonal Driver
UPS
11.2020 - 03.2021
- Checked and verified all loads for accuracy, and reported any issues to supervisors
- Performed __ deliveries daily
- Drove truck with 0 accidents and violations
Shift Leader
Taco Bell
01.2018 - 01.2021
- Performed opening and closing responsibilities, having received the trust and confidence of management for quality work and attention to detail
- Generated day-to-day operational plans based on monthly targets, improving workflow efficiency
- Trained new team members by relaying information on company procedures and safety requirements
- Managed inventory by ordering popular supplies in advance, ensuring 0 instances of reduced popular stock
- Organized break and shift schedule to reduce fatigue, improving staff satisfaction and work quality
- Developed strong cooperative relationships with coworkers and managers
- Worked different stations to provide optimal coverage and meet production goals
Warehouse Package Handler
UPS
04.2020 - 11.2020
- Delivered a wonderful guest experience through welcoming interactions and broad product knowledge
- Stocked shelves and tidied up displays
- Responded to customers' questions with outstanding customer service and problem solving
Event Manager
Executive Solutions
01.2016 - 01.2018
- Team Managing, Building and Scheduling
- Sales
Sales Associate
24 Hour Fitness
07.2015 - 12.2016
- Sold memberships and private training sessions to new customers
- Conducted tours of the facility for visitors answering questions and promoting memberships
- Built ongoing relationships with customers to ensure their satisfaction throughout their experience
- Assessed staff needs and offered assistance with maintenance and coverage when needed
Education
High School Diploma -
Pierce College
Woodland Hills, CA05-2029
High School Diploma -
Summit High School
Fontana, CA05-2014
Skills
- Customer Satisfaction
- Team Leadership and Motivation
- Problem Anticipation and Resolution
- Creativity and Adaptability
- Client Acquisition and Retention
- Food Safety and Regulations
- Event Planning and Management
- Sales Pitch Development
- Brand Management
- Time Management
Professional Profile
Customer Satisfaction, Team Leadership and Motivation, Public Relations, Problem Anticipation and Resolution, Creativity and Adaptability, Client Acquisition and Retention, Food Safety and Regulations, Event Planning and Management, Sales Pitch Development, Brand Management
Timeline
Seasonal Driver
UPS
11.2020 - 03.2021
Warehouse Package Handler
UPS
04.2020 - 11.2020
Shift Leader
Taco Bell
01.2018 - 01.2021
Event Manager
Executive Solutions
01.2016 - 01.2018
Sales Associate
24 Hour Fitness
07.2015 - 12.2016
High School Diploma -
Pierce College
High School Diploma -
Summit High School
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