ALECIA CHAPIN
Bismarck,ND
Summary
Healthcare professional with direct patient care experience in long-term care and dialysis settings, supporting residents with ADLs, vital sign monitoring, and accurate documentation. Current nursing student with a background in team communication, compassionate care, and mentoring new CNAs.
Overview
18
18
years of professional experience
Work History
CERTIFIED NURSING ASSISTANT
Baptist Health & Rehab
08.2024 - Current
- Documented patient care and collaborated with interdisciplinary teams to enhance patient outcomes.
- Assisted residents with ADLs, prioritizing comfort and dignity.
- Displayed empathy towards patients in challenging situations. and clear communication in high-stress settings.
CERTIFIED NURSING ASSISTANT
Good Samaritan Society
05.2010 - 08.2024
- Delivered daily care to long-term residents while monitoring for critical health changes.
- Built strong, trusting relationships with residents, families, and care teams through compassionate, person-centered care.
- Documented patient care accurately and confidentially, ensuring healthcare professionals received timely status updates.
- Mentored and trained new CNAs, fostering a supportive learning environment and contributing to successful onboarding and retention.
- Coordinated with nursing leadership to standardize care practices and improve team communication.
- Developed strong rapport with diverse populations, enhancing trust and communication.
COMMUNICATIONS INTERN
North Dakota Public Employees Retirement System
03.2024 - 11.2024
- Edited educational videos to enhance clarity and engagement for NDPERS members, resulting in improved viewer understanding.
- Drafted and distributed email communications to members with updates and information.
- Maintained and updated website content using CMS to ensure accurate and timely information for agency members.
- Managed agency's Facebook page, creating and posting relevant content to increase member interaction and engagement.
- Assisted in planning and producing online events for member education.
- Analyzed customer feedback to refine communication strategies.
DIALYSIS TECHNICIAN
Sanford Health
09.2016 - 10.2017
- Executed vascular access cannulation for hemodialysis treatments, facilitating effective patient care.
- Configured dialysis machine per clinic protocols, ensuring proper maintenance and disinfection for safe operations.
- Obtained and recorded patient vital signs and relevant information to ensure preparedness for dialysis treatments.
CUSTOMER SERVICE REPRESENTATIVE
Sykes Incorporated
11.2008 - 05.2010
- Managed escalated customer calls, de-escalating high-tension situations and ensuring satisfactory resolutions that upheld company standards.
- Collaborated with fellow customer service representatives to troubleshoot and resolve complex customer issues, improving team efficiency.
- Delivered product support and resolved customer concerns, enhancing overall customer satisfaction.
Education
Accelerated Bachelor of Science - Nursing
North Dakota State University
Bismarck, ND11-2027
Bachelor of Science - Public Affairs
University of North Dakota
Grand Forks, ND12-2024
Associate of Arts - Liberal Arts and General Studies
Bismarck State College
Bismarck, ND05-2022
Skills
- Direct patient care
- ADLs
- Vital signs monitoring
- Patient assessment
- Patient care documentation
- Patient care coordination
- Electronic health records
- Healthcare compliance
- Interdisciplinary communication
- Staff mentoring
- Patient education
- Patient advocacy
Timeline
CERTIFIED NURSING ASSISTANT
Baptist Health & Rehab
08.2024 - Current
COMMUNICATIONS INTERN
North Dakota Public Employees Retirement System
03.2024 - 11.2024
DIALYSIS TECHNICIAN
Sanford Health
09.2016 - 10.2017
CERTIFIED NURSING ASSISTANT
Good Samaritan Society
05.2010 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
Sykes Incorporated
11.2008 - 05.2010
Accelerated Bachelor of Science - Nursing
North Dakota State University
Bachelor of Science - Public Affairs
University of North Dakota
Associate of Arts - Liberal Arts and General Studies
Bismarck State College