ALECIA D. LAWRENCE
Bronx,NY
Summary
Dynamic Housekeeping Supervisor with extensive experience at New York University, adept at staff management and facilities maintenance. Proven track record in enhancing operational efficiency and ensuring safety compliance. Recognized for exceptional customer service and effective communication, leading teams to exceed performance expectations in high-pressure environments.
Overview
22
22
years of professional experience
Work History
Housekeeping Supervisor
New York University
01.2012 - Current
- Perform daily supervision of housekeeping staff, maintain work schedules, and facilitate distribution of work.
- Responsible for cleaning various NYU owned and leased buildings, removal of trash and broken equipment, assist with transitional and hotel room cleaning.
- Review reports of broken furniture, blinds, and performing weekly inspections of housekeeping equipment.
- Maintain Inventory supplies.
- Perform task in collaboration with Resource Center, Building Engineer, and Facility Manager.
- Uphold University policies, work rules, and other departmental policies, including Housing department and recycling programs.
- Ensure compliance with safe work practices, ethical guidelines, and work order procedures.
Housekeeping Supervisor
Sports Club/LA- Rockefeller
New York, NY
01.2008 - 12.2011
- Schedule and supervise over 20 Team Members.
- Monitor 90,000 sq feet facilities.
- Weekly inventory and assistant in ordering.
- Acting Manager on Duty shifts.
- Assist Members and their Guest with questions, concerns and comments.
- Coach, train, and lead Laundry attendants, Locker room attendants, and machine attendants.
Stock Clerk
The Children’s Place
New York, NY
01.2008 - 12.2009
- Assembled Store promotions.
- Received and organize stock.
- Relief cashier.
- Assisted with Inventory control.
- Closed Store.
Café Supervisor
Millennium Partners Sports Club
New York, NY
01.2003 - 12.2007
- Night supervisor for the Café.
- Hired, trained and motivated staff in accordance to company’s policy.
- Ordered retail items for the Café.
- Prepared daily cash lodgment.
- Provided five-star service to internal and external members with speed and professionalism while greeting them by their names.
Banquet Server
Millennium Partners Sports Club
New York, NY
01.2003 - 12.2006
- Set up and breakdown of banquet hall for varies events.
- Served at varies Catering event including cocktail parties, buffets and seated dinner.
Education
Emergency Management -
METROPOLITAN COLLEGE OF NEW YORK
01.2019
Business Management -
TCI COLLEGE OF TECHNOLOGY
01.2012
Business Management -
MONROE COLLEGE
01.2003
General Education -
HARRY S. TRUMAN HIGH SCHOOL
01.2000
Skills
- Customer service
- Effective communication
- Handling situations and queries
- Staff management
- Work under pressure
- Knowledge of cleaning materials and equipment
- Physical strength
- Event planning and execution
- Safety compliance
- Attention to detail
- Administrative skills
- Facilities maintenance
- Interpersonal communication
Languages
Spanish
Limited
References
References available upon request.
Timeline
Housekeeping Supervisor
New York University
01.2012 - Current
Housekeeping Supervisor
Sports Club/LA- Rockefeller
01.2008 - 12.2011
Stock Clerk
The Children’s Place
01.2008 - 12.2009
Café Supervisor
Millennium Partners Sports Club
01.2003 - 12.2007
Banquet Server
Millennium Partners Sports Club
01.2003 - 12.2006
Emergency Management -
METROPOLITAN COLLEGE OF NEW YORK
Business Management -
TCI COLLEGE OF TECHNOLOGY
Business Management -
MONROE COLLEGE
General Education -
HARRY S. TRUMAN HIGH SCHOOL
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