ALECIA FISHER
ENDICOTT
Summary
Results-oriented leader with extensive experience in consultative sales and business development. Recognized for achieving challenging sales goals and building high-performing teams. Skilled in training and mentoring to enhance team performance and foster strong relationships.
Overview
24
24
years of professional experience
Work History
RELATIONSHIP BANKER
M&T BANK
Endwell
09.2013 - 08.2020
- Identifies customers' needs through the bank's retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner.
- Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.
- Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP).
- Sales Excellence Award-This annual award recognizes employees who consistently sell across multiple customer needs. I achieved this award in 2016, 2017 and 2018.
INSURANCE SALES REPRESENTATIVE
STATE FARM INSURANCE
Binghamton
09.2012 - 05.2013
- Sold auto, home, and life insurance to consumers, contributing to revenue growth for Fortune 100 company.
- Prospected new customers through relationship building, community-based networking, and targeted marketing activities to expand client base.
- Engaged in on-site prospecting activities at community and employer events to connect with potential clients and increase visibility.
- Participated in extensive training program to learn agency operations.
INSURANCE SALES/SERVICE REPRESENTATIVE
ROBERT J. HANAFIN INSURANCE CO
Endicott
06.2008 - 07.2012
- Sold home/auto insurance policies and met clients face to face to finalize the policies.
- Answered new business phone calls, quoting insurance policies across multiple carriers to meet client needs.
- Provided exceptional customer service to personal and commercial lines customers, resolving inquiries and enhancing client relationships.
- Serviced new and existing policyholder accounts, ensuring accurate updates and client satisfaction.
INSURANCE SALES REPRESENTATIVE
LIBERTY MUTUAL INSURANCE GROUP
Vestal
05.2006 - 03.2008
- Completed extensive four-month training program and attained insurance licenses in property/casualty and life in New York and Pennsylvania.
- Achieved weekly and monthly quotas set by the company through dedicated sales efforts.
- Meet and exceed weekly and monthly quotas by making a minimum of 20 outbound calls daily.
- Conducted outbound calls to achieve weekly and monthly quotas for insurance policies, contributing to overall team performance.
- Participated in weekly meetings with mortgage brokers, realtors, and car dealers to establish a referral base for insurance policies.
- Won 'Sales representative of the month' award in August for exceeding quota above any other sales representative in the office.
- Won the 'Pursuit of Excellence' award for meeting my six month goal for new policy sales.
- Won 'Pacesetter' award in the month of June for attaining 18 new policies and 1 life policy.
STORE MANAGER
ATLANTIC WIRELESS - CINGULAR SIGNATURE AGENT
Elmira/Binghamton
04.2004 - 04.2006
- Recognized as Store Manager of the Year for 2005 among 40 stores in New York, New Jersey, and Pennsylvania.
- Developed and executed store sales plans to drive revenue growth.
- Boosted feature and add-on sales through targeted customer engagement strategies at both store locations.
- Oversaw inventory management and transactions, ensuring compliance with company standards.
- Hire, train, coach, and manage a retail store sales staff.
- Established work schedules to optimize payroll expenses while maintaining staffing needs.
- Chosen for the District Management training program and managed a second store to improve performance metrics.
- Promoted to this position due to exceptional overall performance.
- Serve as Training Specialist for all new hires within district.
COMMUNICATION SPECIALIST
AT&T WIRELESS
Johnson City
01.2001 - 01.2004
- Established company as market leader in wireless industry by consistently achieving sales goals and adhering to company standards.
- Finished 2003 as the #1 sales person in my district, out of 53 sales representatives in New York and Pennsylvania.
- Sales performance and profitability grew by 20% at the end of Q1 2004.
- Selected for task force to enhance productivity at Vestal NY location due to outstanding performance in 2003.
- Trained three new hires, facilitating their onboarding and integration into the team.
SALES ASSOCIATE
CIRCUIT CITY
Vestal
01.1997 - 01.2000
- Sold wireless phones and services, enhancing customer satisfaction in cellular department.
- Sold electronic devices, including CD players, stereos, fax machines, and home phones, contributing to department sales targets.
- Answered phones and managed cash register operations, ensuring efficient customer transactions.
Education
BACHELOR'S DEGREE - Business
EXCELSIOR COLLEGE
Binghamton, New York02-2012
ASSOCIATES DEGREE - Applied Science-Individual Studies
BROOME COMMUNITY COLLEGE
Binghamton, New York12-2010
Skills
- Customer management
- Client onboarding processes
- Sales optimization
- Sales strategies
- Account procedures
- Credit assessment
- Fraud detection techniques
- Risk management
- Staff coaching
- Effective communication
Timeline
RELATIONSHIP BANKER
M&T BANK
09.2013 - 08.2020
INSURANCE SALES REPRESENTATIVE
STATE FARM INSURANCE
09.2012 - 05.2013
INSURANCE SALES/SERVICE REPRESENTATIVE
ROBERT J. HANAFIN INSURANCE CO
06.2008 - 07.2012
INSURANCE SALES REPRESENTATIVE
LIBERTY MUTUAL INSURANCE GROUP
05.2006 - 03.2008
STORE MANAGER
ATLANTIC WIRELESS - CINGULAR SIGNATURE AGENT
04.2004 - 04.2006
COMMUNICATION SPECIALIST
AT&T WIRELESS
01.2001 - 01.2004
SALES ASSOCIATE
CIRCUIT CITY
01.1997 - 01.2000
BACHELOR'S DEGREE - Business
EXCELSIOR COLLEGE
ASSOCIATES DEGREE - Applied Science-Individual Studies
BROOME COMMUNITY COLLEGE