ALECIA MITCHELL
Financial Assistance
Newnan,GA
Summary
Dynamic and results-oriented professional with a background in customer service, Veteran education benefits, and Financial Aid Administration within post-secondary education. Proven ability to efficiently collaborate with individuals of diverse ages, cultural backgrounds, and socio-economic statuses. Recognized for professionalism, comprehensive product knowledge, and a personable customer service approach. Skilled in multitasking within fast-paced, high-demand environments to nurture client and vendor relationships, ensuring revenue stability and productivity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
REMOTE REENTRY SPECIALIST
ECPI UNIVERSITY
04.2023 - Current
- Provide support and resources to students transitioning back to college after a break in enrollment for various reasons.
- Assist students to navigate academic, social, and personal challenges to ensure successful reintegration and retention.
- This role involves coaching, mentoring, providing access to community programs, and acting as a liaison between students, the university, and external agencies.
- 95% Packaged week prior to start
CAMPUS DIRECTOR OF FINANCIAL AID
ECPI UNIVERSITY
04.2022 - 04.2023
- Managed the campus' Student Finance Department for administering federal, institutional financial aid and third party programs.
- Oversaw customer service initiatives to meet the needs of students seeking financial assistance and maintained open lines of communication with other campus departments to ensure student needs were being met in a timely and efficient manner.
- Supervised and managed the campus' Financial Assistance Department staff of eight - to include onboarding, training, providing ongoing professional development opportunities, performance management and performance reviews.
- Responsible for developing, implementing and maintaining comprehensive financial assistance services to meet the needs of students.
- Worked with Student Finance Advisors to ensure accuracy and compliance in processing Title IV programs.
- Stepped in to assist students and Student Financial Advisors, as well as other campus departments when expertise is needed.
STUDENT ACCOUNT COORDINATOR
ECPI UNIVERSITY
06.2019 - 03.2022
- Provide excellent internal and external customer service for account resolutions and collections.
- Ran point in reduction bad debt and 85/15 by encouraging students to apply for grants/scholarship opportunities, collecting cash, third party payments.
- Secured and received over $2.9M in cash collection, outside grants and scholarship funding.
- Created and conducted training for Financial Aid team on packaging fund sources and documents needed for third party payments (i.e. Tuition Assistance, 529 PEP, Virginia Employment Commission).
- Ensure bank deposits and reconciliations are balanced and receipts are backed up.
SHIFT MANAGER
Roadrunner Convenience Store 7-Eleven
02.2019 - 08.2020
- Oversaw employees and operational management.
- Promoted to 1st shift manager within six months due to increased sales and improved store operations.
- Conducted training and onboarding of new team members.
- Ordered merchandise/inventory, store merchandising, food preparation, and maintain store cleanliness.
- Provided timely payment(s) to vendors for merchandise and game machine payouts.
STUDENT FINANCE SUPPORT SPECIALIST
ECA - Virginia College
05.2018 - 12.2018
- Counseled students and families regarding eligibility and debt management by maintaining a strong knowledge of Federal, State and institutional policies regarding admissions, enrollment, and SAP.
- Created and provided training with FA team on building trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently (Average student population: 650).
- Increased financial aid package and productivity within first 30 days.
- Created and conducted training for financial aid team on flow of planning and packaging.
- Awarded employee of the month three times.
SR. FILED TRAINER (INDEPENDENT AGENT)
Financial Education Services (FES)
10.2016 - 12.2018
- Marketed credit restoration services via online ads, social media, and flyers, hosted in person business presentations and assisted new clients with completion of applications and other credit restoration resources.
- Recruited a team of five within 90 days.
- Headed weekly training for new agents on generating leads, marketing, building rapport to achieve and exceed sales goal.
- Achieved and increased team sale goals of $50,000+ less than 8 months.
COLLECTIONS SPECIALIST
National Credit Systems
08.2017 - 03.2018
- Complied with FDCPA and companies' regulations, while, conducting inbound and outbound meetings with consumers explaining contents of their defaulted rental contracts.
- Exceeded collections goal over $10,000 within first 60 days.
- Managed and handled disputed accounts by commencing investigations, verified consumer assets and prepared unresolved accounts for legal actions.
SR. FINANCIAL AID ADMINISTRATOR
Atlanta School of Massage
06.2015 - 05.2017
- Created new contract agreements within the Federal and Accreditation guidelines, while, complying with Institutional, State, Federal and accreditation regulations. (Average student population: 325).
- Conducted an internal audit within first 30 days and collected outstanding MPN's, ECQ, verification, tax transcripts and any documents that were required for funds to be drawn down.
- Created Standard Operating Procedures that revamped financial aid packaging process to meet productivity standard of 3-7 days.
- Trained departmental staff in accordance to DOE Federal regulations.
- Trained on default prevention and how to resolve potential students who were in default.
INTERIM BUSINESS OPERATIONS MANAGER and ASSOCIATE FINANCIAL AID ADMINISTRATOR
Career Education Corporation - Le Cordon Bleu of North America
07.2012 - 11.2014
- Conducted interviews, trained, and managed department of seven, in accordance to DOE Federal and Institutional regulations. (Average student population: 1,600).
- Increased packaging and financial aid productivity from 30 days to 10 days max.
- Trained on default prevention and how to assist students to resolve defaulted TIV Direct loans.
- Assisted with securing International students by applying for F-1 visa, verifying sponsorships and bank information.
- Maximized 90/10 by seeking and receiving other State and grant payments per students' demographics.
- Collected and resolved outstanding account balances upward of $500,000 within four months.
DIRECTOR OF VETERAN STUDENTS SERVICES, SR. FINANCE PLANNER
Corinthian Colleges Inc. - Everest College
10.2008 - 07.2012
- Assisted prospective students and parents with financial aid, VA education benefits via e-benefits, VONAPP, MyCAA, FAFSA and other scholarship applications as needed. (Average student population: 390).
- Increased financial aid packaging and productivity within eight months.
- Increased 90/10 by researching outside grants/scholarships in which students were awarded.
- Created and published VA checklist, Veterans quarterly newsletter.
- Awarded Student Finance Planner- Parthenon XVI.
COLLECTIONS TEAM LEAD, SR. ACCOUNT COLLECTIONS REPRESENTATIVE
Portfolio Recovery Associates
02.2006 - 10.2008
- Negotiated payment arrangements for charged off credit cards, hospital bills, repossessions, conducted second talk off for collection representatives, who faced challenges with overcoming consumer objections, building rapport, or solidifying good faith payments.
- Exceeded individual collection goal by $30,000 in first six months.
- Promoted to Team Lead within a year.
- Increased team monthly collections goal on average of $45,000 monthly.
- Attained team rank in the top three within the company.
Education
Associates of Science - Business Administration
Colorado Technical University
06.2015
Skills
- Effective client relations skills
- Experienced with Microsoft Office tools
- Results-driven
- Process improvement
- Effective time management
- Proficient in managing student records using CampusVue
- Data-driven decision making
- Cross-functional team leadership
- Financial aid administration
- Proficient in written and oral expression
Certification
H and R Block Tax Preparer, PTIN. 06/2020
Timeline
REMOTE REENTRY SPECIALIST
ECPI UNIVERSITY
04.2023 - Current
CAMPUS DIRECTOR OF FINANCIAL AID
ECPI UNIVERSITY
04.2022 - 04.2023
STUDENT ACCOUNT COORDINATOR
ECPI UNIVERSITY
06.2019 - 03.2022
SHIFT MANAGER
Roadrunner Convenience Store 7-Eleven
02.2019 - 08.2020
STUDENT FINANCE SUPPORT SPECIALIST
ECA - Virginia College
05.2018 - 12.2018
COLLECTIONS SPECIALIST
National Credit Systems
08.2017 - 03.2018
SR. FILED TRAINER (INDEPENDENT AGENT)
Financial Education Services (FES)
10.2016 - 12.2018
SR. FINANCIAL AID ADMINISTRATOR
Atlanta School of Massage
06.2015 - 05.2017
INTERIM BUSINESS OPERATIONS MANAGER and ASSOCIATE FINANCIAL AID ADMINISTRATOR
Career Education Corporation - Le Cordon Bleu of North America
07.2012 - 11.2014
DIRECTOR OF VETERAN STUDENTS SERVICES, SR. FINANCE PLANNER
Corinthian Colleges Inc. - Everest College
10.2008 - 07.2012
COLLECTIONS TEAM LEAD, SR. ACCOUNT COLLECTIONS REPRESENTATIVE
Portfolio Recovery Associates
02.2006 - 10.2008
Associates of Science - Business Administration
Colorado Technical University
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