Alecia Murray
Summary
Dedicated phlebotomist with experience at Methodist University Hospital, skilled in venipuncture and patient care. Successfully collected and processed specimens while ensuring HIPAA compliance and adherence to safety protocols. Proven ability to maintain accurate records and enhance patient satisfaction through effective communication and compassionate care.
Overview
17
17
years of professional experience
Work History
Phlebotomist
Methodist University Hospital
03.2023 - 07.2025
- Collected blood samples following safety protocols and established procedures.
- Assisted in preparing specimens for laboratory analysis and testing.
- Maintained accurate patient records and documentation for sample tracking.
- Ensured compliance with health regulations and infection control measures.
Phlebotomy Supervisor
Octapharma Plasma Center
11.2021 - 12.2023
- Supervised daily phlebotomy operations, ensuring compliance with safety protocols and quality standards.
- Trained and mentored staff in venipuncture techniques and patient interaction.
- Implemented process improvements to enhance workflow efficiency and reduce turnaround times.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Led initiatives to improve patient satisfaction scores through enhanced communication and service practices.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
Quality Assurance Junior Tester
Corelle Brands
09.2020 - 05.2021
- Conducted thorough regression and functional testing to ensure software quality and reliability.
- Collaborated with developers to identify, document, and resolve defects in software applications.
- Utilized automated testing tools to enhance testing efficiency and accuracy of results.
- Developed and maintained comprehensive test cases based on project requirements and specifications.
- Participated in daily stand-up meetings to communicate progress and address challenges effectively.
- Assisted in the creation of detailed test plans to align with project timelines and deliverables.
- Reviewed user documentation for clarity and accuracy, ensuring alignment with functionality tested.
- Mentored new team members on best practices for quality assurance processes and testing methodologies.
Dental Billing Specialist
Global Dental Solutions
01.2009 - 08.2014
- Processed dental claims accurately to ensure timely reimbursements and minimize denials.
- Managed patient billing inquiries, providing clear explanations of charges and payment options.
- Collaborated with dental professionals to verify insurance coverage and treatment details.
- Reviewed and corrected billing discrepancies, enhancing overall accuracy of accounts receivable.
- Utilized practice management software for tracking payments, claims submissions, and patient accounts.
- Developed training materials for new staff on billing procedures and compliance regulations.
- Implemented improvements in claims processing workflow, reducing turnaround time significantly.
- Maintained up-to-date knowledge of insurance policies and industry regulations to ensure compliance.
Red Cross Volunteer
American Red Cross
01.2011 - 02.2011
- Coordinated disaster response efforts, ensuring timely delivery of aid to impacted communities.
- Trained new volunteers on emergency protocols and effective communication strategies.
- Developed outreach programs to enhance community engagement and awareness of services offered.
- Implemented safety procedures during events, reducing risk and improving participant experience.
Education
Paducah Tilghman High School
Paducah, KYNCCT Phlebotomy Certification -
Benjamin L Hooks Job Corps
Memphis, TNAssociate of Arts - Nursing Science
Southwest Tennessee Community College
Memphis, TN05-2026
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- HIPAA compliance
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Improved blood collection process by preparing supplies to match patient load.
National Honor Society Student organization
The National Honor Society is one of the oldest, largest, and most widely recognized curricular student organizations in American high schools, with 1.4 million members.
Timeline
Phlebotomist
Methodist University Hospital
03.2023 - 07.2025
Phlebotomy Supervisor
Octapharma Plasma Center
11.2021 - 12.2023
Quality Assurance Junior Tester
Corelle Brands
09.2020 - 05.2021
Red Cross Volunteer
American Red Cross
01.2011 - 02.2011
Dental Billing Specialist
Global Dental Solutions
01.2009 - 08.2014
Paducah Tilghman High School
NCCT Phlebotomy Certification -
Benjamin L Hooks Job Corps
Associate of Arts - Nursing Science
Southwest Tennessee Community College
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