ALECIA PRINGLE
Syracuse,NY
Summary
I have advanced accounting professional knowledge with deep understanding in financial analysis and regulatory compliance. I have then needed ability to drive efficiency and accuracy in financial operations, backed by strong analytical and problem-solving skills. I am known for fostering team collaborations and adapting seamlessly to changing business needs. In my current position almost every week we are faced with major regulatory and urgent changes that need to be effective immediately. I have learned to adapt to these changes as swift as possible while maintaining my work load. I am skilled in financial reporting, risk management, and strategic planning, ensuring reliable results and organizational success. I am a advid learner knowing that I do not know everything but am willing to learn as much as I can with any task presented
Overview
3
3
years of professional experience
Work History
Advanced Metering Infrastructure RCM 2
National Grid
04.2024 - Current
- Auditing new and older AMI meters that have been installed.
- Utilized advanced troubleshooting techniques to determine root causes of issues effectively, minimizing customer account malfunctions.
- Analyzing the root cause of disconnect and connect orders when they do not process on their own. Finding the problem then fixing the order.
- Using enhanced data analysis accuracy by conducting thorough research and utilizing advanced tools to get to the root cause of such malfunctions
- Processing customer account corrections.
- Handling customer escalations that come from senior management.
- Working with technicians in the field to communicate and asses a meter(s) problem. Then coming up with a solution(s) to correct the problem.
Advanced Metering Operations RCM 1
National Grid
04.2023 - 04.2024
- Processing customer account requests.
- Analyzing and processing customer eligibility for company programs. (HEAP, Payment Agreements,etc)
- Analyzing the root cause of disconnect and connect orders when they do not process on their own. Finding the problem then fixing the order.
- Processing deceased paperwork and handling their accounts accordingly.
- Processing Estates / Trusts / POA's
- Assisting with training for multiple team tasks.
- Investigating customer accounts to determine legitimacy of Final Bill Disputes.
Sales/ Billing Agent
Spectrum Community Solutions
03.2022 - 08.2023
- Sell cable, internet, and mobile services.
- Provide over the phone customer support.
- Handle customer account billing disputes.
- Process customer request service modifications.
- Create and code service orders for new and existing customers.
- Troubleshooting with customers or in the field technicians when orders/services are malfunctioning.
Employee Services
National Grid
09.2022 - 04.2023
- Leading a portion of the PPL project.
- Pulling and analyzing 5,541 employee files for the transition.
- Managing and processing the incoming and outgoing mail for the department.
- Processing over 50 pieces of mail a day on top of 70 or more checks every week.
- Processing incidents (requests) for employees of the company (address/ personal data changes etc)
Education
Cazenovia Community College
01.2021
HIGH SCHOOL DIPLOMA - Health Professions
HENNINGER HIGH SCHOOL
06.2020
Skills
- CRM
- PeopleSoft
- Microsoft
- Agent OS
- CSG
- SAP (GUI)
- RightNow
- CSS
- TESCO
- Page Center
- ABBY
Timeline
Advanced Metering Infrastructure RCM 2
National Grid
04.2024 - Current
Advanced Metering Operations RCM 1
National Grid
04.2023 - 04.2024
Employee Services
National Grid
09.2022 - 04.2023
Sales/ Billing Agent
Spectrum Community Solutions
03.2022 - 08.2023
Cazenovia Community College
HIGH SCHOOL DIPLOMA - Health Professions
HENNINGER HIGH SCHOOL