Alecia Roberson
Powder Springs,GA
Summary
Dynamic Client Service Account Executive at Sterling Seacrest Pritchard, adept at data-driven decision making and client retention strategies. Achieved significant cost savings through effective negotiation and implemented wellness initiatives that enhanced employee engagement. Proven track record in cross-functional coordination and compliance, consistently exceeding performance targets while fostering strong client relationships.
Overview
10
10
years of professional experience
2
2
Certification
1
1
GA Life and Health License
Work History
Client Service Account Executive
Sterling Seacrest Pritchard
08.2015 - 10.2025
- Managed multiple accounts for optimized service delivery and increased client retention.
- Provided exceptional customer service, resulting in high levels of client satisfaction and repeat business.
- Implemented process improvements that led to increased efficiency in managing client accounts.
- Coordinated with internal departments to ensure timely delivery of services as per client requirements.
- Managed account renewal process efficiently to ensure seamless continuation of client benefits coverage without any lapses or disruptions.
- Worked closely with HR departments to develop customized employee communications materials that clearly outlined available benefits options and encouraged informed decision-making among staff members.
- Cultivated strategic partnerships with vendors to deliver exceptional service at competitive rates for clients'' benefit programs.
- Developed strong client relationships with effective communication and personalized service.
- Contributed to company growth by consistently exceeding performance targets and fostering strong client relationships that led to increased business referrals.
- Implemented new benefit programs, including wellness initiatives, resulting in increased employee engagement and overall wellbeing.
- Negotiated favorable contract terms, achieving cost savings for clients without compromising on benefit quality.
- Served as an expert resource on benefits-related matters, providing guidance to both clients and internal team members.
- Conducted regular audits of benefit plans and procedures to ensure compliance with federal regulations and company policies.
- Reduced administrative burden by developing standardized processes for managing benefits-related paperwork, reporting, and recordkeeping.
Education
Bachelor of Arts - Business Administration
Upsala College
East Orange, NJ05-1986
Skills
- Data-driven decision making
- Benefits Administration Platforms (Navigator, EASE, Bernie Portal, ADP)
- Group Individual and Medicare Benefits Compliance
- Client retention strategies
- Cross-functional coordination
- Client needs assessment
Certification
GA Life and Health License since 2016
Timeline
Client Service Account Executive
Sterling Seacrest Pritchard
08.2015 - 10.2025
Bachelor of Arts - Business Administration
Upsala College