Summary

Overview

Work History

Education

Skills

Timeline

ALECIA TOTTON

Kansas City,MO

Summary

Experienced medical professional with expertise in supporting healthcare providers through patient education, precise record-keeping, and efficient record management. Recognized for dependable teamwork and adaptability in fast-paced settings, ensuring seamless operations and precise documentation and communication. Strong analytical skills, meticulous attention to detail, and unwavering dedication to delivering high-quality outcomes.

Overview

years of professional experience

Work History

Medical Scribe/Technician

Retina Associates, PA

01.2023 - Current

B-Scan Ultrasound Specialist-Performed and analyzed B-scan ultrasounds per physician directives, providing accurate imaging to aid in patient diagnosis of ocular and orbital conditions and treatment planning.
Provided patient education on diagnoses and treatment options, ensuring clear communication and informed decision-making.
Interpreted diagnostic imaging results for patients, addressing questions and concerns in an understandable manner.
Responded to patient calls, addressing questions and concerns with clarity and professionalism. Handling upwards of 30 incoming calls per day.
Managed correspondence between medical offices to ensure seamless patient care and information exchange.
Prepared patients for treatments, explaining procedures and ensuring comfort and readiness
Ability to manage EMR to document complete information about examinations, treatment plans, lab results, and other details directly into charts. This includes organizing and scanning documents.
Educated patients on retinal surgeries, including procedures, risks, post-op care, and medication management, while coordinating surgery scheduling and prescription submissions.
Created and provided personalized surgery charts to guide patients through pre- and post-operative care.
Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

Medical Scribe-Remote

Aquity Solutions

04.2021 - 01.2023

Listened to appointments to document complete information about examinations, treatment plans, lab results and other details directly into charts using expertise in EMR software.
Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
Submitted orders for prescriptions, additional tests and examinations.
Accepted dictated notes and produced professional documents with outlined information.
Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.

COVID-19 Info CDC Ambassador-Remote

Maximus, Inc.

12.2020 - 02.2021

Provided information to customers regarding current CDC information on COVID-19 at that time.
Promoted available resources and connected individuals with services.
Worked closely with CDC ambassadors to maintain optimum levels of communication and information on COVID-19.
Adapted quickly to changing circumstances with COVID-19 during times of crisis or emergency situations while maintaining clear communication channels with both CDC leadership and the public.
Maintained up-to-date knowledge of best practices in public health education by attending conferences, webinars, and other professional development opportunities.

Personal Assistant/Family Nanny

Mendy Ketcherside

02.2018 - 03.2020

Assisted children with homework and implemented school material, in practical, everyday activity.
Performed housekeeping duties, such as preparing meals, folding laundry, grocery shopping, and tidying bedrooms.
Transported children to and from school, activities and appointments.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Oversaw personal and professional calendars and coordinated appointments for future events.

Host/Food Runner

Char Bar KC

09.2017 - 11.2017

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Greeted guests and gathered information to seat groups or place on wait list.
Answered customer questions about reservations, hours, seating, and menu information.

Shadowing Pediatric Dentist

Jayne Scherrman's Pediatric Dentistry

06.2016 - 08.2016

Performed teeth cleaning on patients before meeting with physician.
Assisted in performing X-rays.
Charted on paper information about patients during appointments.
Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
Improved children's comfort by providing calm and professional care in absence of physician.