Alecia Pricher

• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Monitored program performance and outcomes for successful delivery of services.
• Completed resident assessments in accordance with current regulations and guidelines.
• Determined need for special assessment activities for complex cases, effectively handling care plans.

• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Monitored clients' progress and tracked client services to provide crisis interventions.

• Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
• Adhered to professional house cleaning checklist.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Tracked Juveniles through head counts, visitor logs, and scheduled activities.
• Transported Juveniles to and from court hearings, medical appointments and other locations.

• Taught socially acceptable behaviors to juveniles, served as role model and used reinforcement behavior management strategies.
• Transported and escorted program juveniles to and from camp sites.
• Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to juveniles.

• Provide a challenging environment for youth to increase

self-esteem

• Developed written plan of services in conjunction with program participants.
• Responded to emergency situations and de-escalated hostile confrontations.
• Restrained juveniles when disturbances required physical intervention.
• Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.