Aleck Russon
Salt Lake City
Summary
Senior Client Success Manager with 7+ years of experience managing enterprise SaaS accounts driving retention, expansion, and long-term customer value. Proven track record supporting complex implementations and acting as a strategic partner to in-house legal teams and AmLaw 100 clients. Blend of customer success, product, and technical implementation expertise, with a strong focus on scalable processes and revenue growth.
Overview
8
8
years of professional experience
Work History
Senior Client Success Manager
DISCO
02.2022 - Current
- Manage a portfolio of enterprise SaaS accounts across Fortune 500 in-house legal teams and AmLaw 100 firms, driving retention, expansion, and long-term account growth
- Serve as a consultative partner to executive stakeholders, aligning platform usage with legal and business objectives
- Identify and execute on expansion opportunities, contributing to increased account value and deeper product adoption
- Partner cross-functionally with Product and Engineering to advocate for customer needs and influence roadmap direction
- Played a key role in building and scaling onboarding processes, improving time-to-value and customer experience
Associate Product Management & Implementation
DISCO
02.2022 - 01.2026
- Led the design and build of the full implementation lifecycle for DISCO Hold (legal hold SaaS product), from onboarding strategy through execution
- Served as the primary subject matter expert, consulting clients on complex implementations and technical workflows
- Partnered with Product leadership on roadmap prioritization, incorporating direct customer feedback to guide feature development
- Designed scalable implementation frameworks used across teams to standardize delivery and improve efficiency
- Worked directly with Sales and Customer Success to ensure seamless transition from deal close to successful deployment
Client Success Manager
Congruity 360
06.2019 - 02.2022
- Managed a portfolio of SaaS clients, driving adoption, retention, and overall customer satisfaction
- Acted as a product expert across the Customer Success organization, supporting internal teams and client engagements
- Helped establish foundational Customer Success processes, improving consistency in client onboarding and engagement
- Collaborated with Sales and Product teams to address customer needs and improve solution delivery
Sales Engineer
09.2018 - 06.2019
- Delivered end-to-end technical product demonstrations to support pre-sales efforts and drive deal conversion
- Provided technical consulting to prospects and customers, bridging business needs with platform capabilities
- Supported post-sale implementations by ensuring alignment between client requirements and product configuration
Education
Bachelor's - Business Administration
University of Utah
Skills
- Enterprise Account Management
- Customer Retention & Expansion
- SaaS Implementations & Onboarding
- Executive Stakeholder Management
- Product Strategy & Roadmap Collaboration
- Legal Technology (eDiscovery, Legal Hold)
- Process Design & Operational Scaling
- Cross-Functional Leadership (Product, Sales, Engineering)
TOOLS & TECHNOLOGIES
- Salesforce
- SaaS Implementation Frameworks
- API Integrations
- Legal Tech Platforms
Timeline
Senior Client Success Manager
DISCO
02.2022 - Current
Associate Product Management & Implementation
DISCO
02.2022 - 01.2026
Client Success Manager
Congruity 360
06.2019 - 02.2022
Sales Engineer
09.2018 - 06.2019
Bachelor's - Business Administration
University of Utah