Gavin Freeman

Own post-sale success for enterprise workforce programs, managing approximately $8M in ARR with 100% client retention across enterprise accounts.

• Led QBRs and engaged executive stakeholders to align on workforce strategy, performance metrics, and drive long-term value.
• Serve as trusted advisor to client leadership, guiding workforce planning, hiring strategy, and operational improvements across contingent workforce programs.
• Process Innovation: Designed and launched the Ambassador Program enabling contractor advocates inside MSP-restricted accounts to provide hiring insights and referrals, improving fill rates by 12 percent and reducing time to fill by approximately 15 to 20 percent.
• Technology Adoption: Leveraged AI-driven workforce technology modules to identify and place a niche retail design specialist for CarMax in three days, then led client enablement sessions that initiated executive level discussions around enterprise platform adoption and cost plus workforce models.
• Established first dedicated Customer Success function for ConEd account, accelerating ramp-up in utilities sector and supporting addition of 10 headcount in 2024.
• Growth Leadership: Drove relationship-led account expansion including 200 percent year over year growth at CarMax, becoming the fastest growing account on the automotive team.

• Earned President's Club recognition for outstanding performance and contribution to firm growth.
• Generated more than $350K in gross profit within the first year through high quality delivery and consultative client partnerships.
• Expanded contingent and contract engagements through proactive client outreach, enhancing client relationships.

• Managed full lifecycle business development, driving prospecting, onboarding, and ongoing account management to enhance client satisfaction.
• Secured largest deal in office history at departure, valued at $60K, contributing significantly to revenue growth.
• Achieved promotion to Account Manager within one year due to exceptional performance and positive client relationships.

• Cultivated long-term relationships with families, caregivers, and healthcare professionals, enhancing trust and loyalty in a competitive service environment.
• Maintained high levels of client satisfaction and retention through proactive service and clear communication.