Anatoli Symeonidis
Houston
Summary
Customer-focused operations and client success professional with 10+ years of experience building strong customer relationships, resolving complex issues, leading high-performing teams, and improving business operations in fast-paced environments. Proven ability to drive customer satisfaction, streamline processes, collaborate across teams, and manage multiple priorities while delivering exceptional service. Seeking a fully remote Customer Success Manager position where I can leverage my relationship-building experience to help customers achieve long-term success.
Overview
9
9
years of professional experience
Work History
Operations & Client Success Manager
Texas Tailgate Sports Bar
2401 Texas St Houston TX 77003
10.2020 - Current
- Managed end-to-end customer experience, ensuring high satisfaction and resolving escalated concerns with professionalism.
- Managed operations, payroll, training, vendor relationships, and customer service.
- Oversaw staff coordination, inventory, and operational workflow.
- Acted as the primary point of contact for customer issues, consistently delivering timely and effective resolutions.
- Created service standards and employee training programs that improved customer satisfaction and operational consistency.
- Identified customer pain points and implemented process improvements to enhance overall guest experience.
Operations Manager
Midtown Bar and Grill
03.2017 - 06.2020
- Managed daily operations and customer service.
- Supervised daily operations while maintaining quality, efficiency, and service standards.
- Coordinated scheduling, inventory, vendor communications, and operational workflows.
- Assisted with staff supervision and operational coordination.
- Supported leadership with reporting, inventory management, and day-to-day business operations.
Education
Bachelor of Science - Psycology
University of Houston
Houston, TX12-2017
Associate of Arts -
San Jacinto College
Pasadena, TX12-2015
Skills
- Customer Relationship Management
- Customer Success & Retention
- Operations Management
- Vendor Relationships
- Microsoft Office
- Conflict Resolution
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Timeline
Operations & Client Success Manager
Texas Tailgate Sports Bar
10.2020 - Current
Operations Manager
Midtown Bar and Grill
03.2017 - 06.2020
Bachelor of Science - Psycology
University of Houston
Associate of Arts -
San Jacinto College