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Bilingual Seasoned Grievance and Appeals Specialist specialist with strong background in health insurance benefits. Excellent planning and problem solving abilities. Offering over 18 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments. Demonstrated success in handling Medicare customer issues, including plan benefits, enrollments, appeals, and grievances. Responsible for the processing, research, and preparation of time-sensitive group insurance renewals by presenting the best plan options to maintain the book of business.

Performance-driven Vice President with 20+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Results-driven healthcare operations professional with over 30 years of experience ensuring compliance with internal and government standards across diverse healthcare settings. Proven track record in effectively managing teams while delivering exceptional results and exceeding organizational goals. Expertise in data analysis, time management, trend tracking, and troubleshooting, complemented by a strong aptitude for building collaborative relationships within multidisciplinary teams. Recognized for exceptional communication skills and a creative approach to project planning and execution, consistently fostering positive environments and driving successful outcomes.

Experienced Pharmacy Manager known for effective communication and exceptional problem-solving skills. Adept at developing compounding protocols, medication therapy management, and collaborating with physicians to deliver tailored patient care solutions.

A team player with strong time management skills and exceptional customer service skills. Always has a positive attitude, maintains a clean workspace, and ensures a good experience for customers and co-workers. A problem solver, a quick learner and a helpful teacher.

Client-focused Relationship Manager with 8+ years of experience across B2B sales, healthcare coordination, occupational therapy, and medical spa management. Recognized for building trusted relationships, communicating effectively with diverse stakeholders, and resolving complex challenges through strategic problem-solving. Proven ability to manage portfolios, serve as a single point of contact, and drive revenue growth, retention, and service excellence in regulated environments.

Senior Clinical Trial Project Manager with over 7 years of experience in managing complex global projects in medical technology and clinical research. Expertise in validation planning, vendor onboarding, and process optimization, leading to enhanced customer satisfaction and high-quality results. Proven ability to manage diverse teams and mitigate risks while fostering collaboration. Results-driven professional with a strong focus on team relationships and performance excellence.

Driven, organized, and resourceful with knack for streamlining processes and improving team efficiency. Knowledgeable about project coordination, bringing expertise in scheduling and communication. Ready to make significant impact by optimizing workflows and ensuring successful project delivery.

Accomplished Leader and Data Enthusiast. Led a top-performing team, revolutionized metrics, and advised on game-changing strategies as a CX Team Lead. As a CX Insights Data Analyst, I translated data into actionable insights, turning numbers into success stories. I excel at resolving complexities and boosting efficiency. Ready to supercharge your team with my leadership and data expertise!

Experienced Practice Operations and Client Success Manager with a strong dedication to improving operational efficiency and driving revenue growth in healthcare settings. Adept at analyzing and optimizing processes, implementing performance improvement initiatives, and developing strategies to enhance patient satisfaction. Proven track record of success in increasing operational efficiency and driving revenue growth. Skilled in identifying areas for improvement and implementing effective solutions to achieve organizational goals.

Daria Kononenko

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Client Success Manager / Operations Coordinator

Account Manager

Hostess / Waitress

Customer Service Associate

Education

Associate of Arts - Social Sciences

Bachelor of Arts - Foreign Languages Education

Skills

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Client Success Manager / Operations Coordinator

Account Manager

Hostess / Waitress

Customer Service Associate

Associate of Arts - Social Sciences

Bachelor of Arts - Foreign Languages Education

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