AMY CLARKE
MOONLIGHTING SOLUTIONS, INC.
Brentwood,TN
15
years of professional experience
Healthcare Customer Success & Account Management professional known for building lasting client partnerships and delivering results. Proven 96% client retention with expertise in healthcare operations, provider relationships, onboarding, SaaS/CRM platforms, and complex stakeholder coordination. A trusted, solutions-driven partner who anticipates needs, solves problems, and keeps clients moving forward.
Work History
CLIENT SUCCESS & ACCOUNT MANAGER
3 Years 9 Months- Manage healthcare client relationships and provider partnerships while serving as a primary liaison between hospitals, physicians, APPs, and internal operational teams. Oversee client needs across onboarding, staffing coordination, scheduling, credentialing, compliance, provider logistics, issue resolution, and ongoing relationship management.
- Achieved 96% client retention through proactive relationship management, consistent communication, strategic problem-solving, and a strong understanding of client staffing needs.
- Serve as a trusted advisor to hospital stakeholders, building relationships that support long-term partnerships, client satisfaction, and service delivery.
- Lead complex client and provider onboarding workflows, coordinating credentialing requirements, compliance documentation, training, scheduling, logistics, and internal follow-through.
- Conduct recurring client performance and planning meetings, identifying future staffing requirements, communicating provider status, addressing challenges, and aligning internal teams with client priorities.
- Coordinate physician and APP scheduling, provider placement, travel logistics, credentialing, onboarding, and shift readiness across multiple stakeholders.
- Manage client escalations from identification through resolution by coordinating internal resources, establishing action plans, communicating timely updates, and maintaining accountability.
- Leverage Salesforce/CRM and SaaS-based client management platforms to monitor account activity, engagement, onboarding progress, staffing requirements, provider lifecycle activity, and client health.
- Strengthen existing partnerships by understanding evolving client needs and proactively developing solutions that support retention, service quality, and account longevity.
CLIENT RELATIONSHIP MANAGER / ACCOUNT EXECUTIVE
5 Years 1 Month- Managed a diverse portfolio of healthcare and assisted living accounts, serving as a key client contact while coordinating service delivery, contracts, staffing requirements, account performance, and relationship strategy.
- Maintained approximately 90–95% client retention through proactive account management, relationship development, issue resolution, and consistent alignment with client needs.
- Managed relationships with major Nashville healthcare organizations and approximately 25 assisted living facilities, balancing multiple priorities while maintaining high-touch client communication.
- Conducted regular account reviews and client relationship meetings, identifying operational needs, addressing service concerns, and coordinating internal resources.
- Utilized Salesforce/CRM systems to track client activity, opportunities, contracts, service needs, and relationship touchpoints.
- Supported contract retention and account expansion by understanding client operations, identifying service needs, negotiating solutions, and coordinating implementation.
- Built trusted relationships across multiple organizational levels, from operational contacts to healthcare leadership and decision-makers.
CONSTRUCTION SALES EXECUTIVE
5 Years 5 Months- Managed local and national construction accounts while developing long-term relationships with major construction organizations and coordinating waste and recycling solutions for commercial and large-scale construction projects.
- Earned Sales Excellence Award for three consecutive years based on sustained account performance, customer relationships, and business results.
- Managed strategic relationships with major construction organizations, coordinating service requirements, pricing, project needs, implementation, and ongoing account support.
- Retained and expanded strategic accounts by serving as a consultative resource, identifying operational requirements, developing solutions, and coordinating service delivery.
- Managed complex customer requirements across multiple concurrent construction projects while maintaining detailed CRM records and coordinating internal resources.
- Developed long-term customer partnerships through responsiveness, proactive communication, operational knowledge, and consistent follow-through.
Education
Bachelor of Science
Skills
Customer Success & Retention
Healthcare Account Management
Client Relationship Management
Provider & Partner Relations
Client Onboarding & Renewals
Account Strategy
Healthcare Operations
Stakeholder Management
Salesforce / CRM
Escalation Resolution
Cross-Functional Collaboration
Scheduling & Logistics
Credentialing Coordination
Client Performance Meetings
Executive Communication
Salesforce
CRM Platforms
SaaS Client Management Platforms
Microsoft Office
Account Management Systems
Scheduling & Workflow Platforms
Personal Information
Title: HEALTHCARE CUSTOMER SUCCESS | CLIENT RELATIONSHIPS | ACCOUNT MANAGEMENT
Timeline
CLIENT SUCCESS & ACCOUNT MANAGER
MOONLIGHTING SOLUTIONS, INC.
01.2023 - CurrentRead More
CLIENT RELATIONSHIP MANAGER / ACCOUNT EXECUTIVE
AMERICAN MEDICAL RESPONSE
11.2017 - 12.2022Read More
CONSTRUCTION SALES EXECUTIVE
PROGRESSIVE WASTE SERVICES
04.2011 - 09.2016Read More
UNIVERSITY OF CENTRAL FLORIDA
Bachelor of Science
Read More