Andrew Dimit

- Serve as the lead point of contact for clients in the Southeast region, overseeing the needs of over 5,000 locations for multiple national restaurant chain.
- Collaborate closely with Regional and Local Operations Directors, and work cross-functionally with the Field Advisory team to ensure the successful execution of construction and repair projects.
- Manage crew scheduling, adapting resources based on client needs, urgency, and geography to ensure timely and efficient project completion.
- Act as an expert advisor to clients, offering in-depth knowledge and guidance across the entire project lifecycle, from initial planning through to completion.
- Champion the voice of the customer, providing valuable internal feedback to better understand and address core customer needs.
- Work closely with Sales, Production, Accounting, Estimating, and Field Advisor teams on a daily basis to ensure consistent reporting, progress tracking, and alignment across all departments.
- Primary escalation contact for complex client challenges, offering real-time problem resolution and strategic solutions to maintain high levels of client satisfaction and operational efficiency.

• Developed and managed RFPs, increasing revenue from $18M to $29M across a diverse customer portfolio.
• Led a 20-member team overseeing logistics operations, procurement, and vendor relations for major global events.
• Acted as primary liaison with Formula 1 officials and 50+ vendors, ensuring seamless logistics and operations execution.
• Enhanced customer experience by integrating CRM, ERP, and SAP systems, improving client engagement and operational efficiency.
• Delivered $75K in annual cost savings and an additional $100K in profit through strategic process optimization.
• Directly reported all metrics and analysis to the Executive level team.

• Achieved $6K in monthly savings through route optimization and process enhancements.
• Led Project Warp Speed, successfully distributing 100,000+ COVID-19 vaccine units within two months.
• Managed vendor procurement, customer onboarding, and contract compliance for strategic accounts.
• Acted as the primary consultant for customer contract implementation, ensuring compliance and strategic deployment of field sales resources. Responsible for onboarding and training new hires.

• Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
• Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
• Built and cultivated healthy pipeline of customers interested in partnering with company.
• Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.