Aleda Nelson
Chippewa Falls,WI
Summary
Customer service professional with experience in customer check-in, call handling, and appointment scheduling. Known for effective communication, attention to detail, and calm problem-solving in busy, high-volume settings.
Overview
8
8
years of professional experience
Work History
Lanes Greeter
Markquart Toyta
Chippewa Falls, Wisconsin
06.2024 - Current
- Greeted customers upon store entry and created a friendly, welcoming atmosphere.
- Coordinated customer check-ins and wait-list management to streamline service advisor efficiency.
- Provided information on hours, seating, and wait times to assist customers effectively.
- Ensured cleanliness of lobby and waiting areas, enhancing customer comfort and satisfaction.
- Assisted in training new employees on proper customer service techniques.
Call Center Representative
CustomerTRAX
Eau Claire, WI
01.2019 - 03.2019
- Answered incoming calls, delivering knowledgeable service and maintaining professionalism with every customer interaction.
- Processed high volume of calls daily using call management system and web-based communications, ensuring efficient customer engagement.
- Answered inbound customer calls using CustomerTRAX support procedures.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Verified caller information to accurately manage CustomerTRAX account details.
- Updated customer records in the CustomerTRAX database after each interaction.
- Logged service requests and follow-up notes in the CustomerTRAX system.
- Scheduled callbacks and appointment changes through CustomerTRAX tools.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Education
High School Diploma -
Ladysmith High School
Ladysmith, WI06-2013
Skills
- Customer check-in
- Call management
- Appointment scheduling
- Customer record management
- Customer service
- Queue coordination
- Task management
- Data input
- Attention to detail
- Task prioritization
- Work organization
- Issue resolution
- Calm under pressure
- Professional communication
- Listening skills
- Verbal communication
Timeline
Lanes Greeter
Markquart Toyta
06.2024 - Current
Call Center Representative
CustomerTRAX
01.2019 - 03.2019
High School Diploma -
Ladysmith High School