Aleeah Johnson

• Prepared court documents for filing in alignment with established protocols to support compliance.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Drafted professional court correspondence to facilitate legal proceedings.
• Collected court fees and fines and recorded amounts collected in the eCourts portal, including the File & Serve system.

• Drafted legal documentation for law firms to utilize.
• Maintained high customer satisfaction for law firms standards to meet or exceed targets.
• Handled issues with confidence, using complex problem solving to provide effective resolution.
• Pleasantly greeted law firms or attorneys, and asked open-ended questions to better determine needs.
• Utilized Microsoft Word, Workday and DocuSign; as the software was essential to use for service.

● Addressed frequent calls on behalf of the WSSU Alumni House in order to solicit donations to benefit current students.

● Administered the receipt of payments through the use of secure technology, to ease concerns of donors.

● Provided a high level of customer service orientation and answered questions about the donation process.

● Engaged alumni and donors in a way to enhance their affinity with the University.