Ruby Hayes

• Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
• Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
• Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
• Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
• Streamlined record-keeping systems by digitizing physical files into an organized online database accessible by authorized personnel only.
• Expedited filing processes through the implementation of an electronic document management system, reducing paperwork and improving overall productivity.
• Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
• Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
• Assisted in increasing public access to court information by updating electronic databases with accurate case details.
• Safeguarded confidential information by adhering to strict data privacy guidelines when handling sensitive documents or discussing ongoing cases.
• Facilitated timely resolution of cases by promptly preparing orders for judicial review and signature.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Answered telephone calls, took messages and transferred calls to appropriate colleagues.
• Collected court fees and fines and recorded amounts collected in Software.
• Assisted court in scheduling hearings, meetings and other events to support seamless operations.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

Stayed home caring for my stepdaughter then my grandson.

• Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
• Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
• Adhered to company policies, procedures and system documentation requirements.
• Established positive relationships with clients through proactive communication and attentive listening skills.
• Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
• Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
• Achieved high levels of customer retention by consistently delivering outstanding support experiences.
• Provided expert guidance for customers navigating complex products or services, leading to greater understanding and satisfaction.