Aleeah Springette
Jacksonville,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
Work History
Benefits Specialist
Merrill Lynch
Jacksonville, FL
10.2021 - 06.2024
- Resolved issues and inquiries from 401 k plans ,provided assistance with resources they may have had on the certain plan.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
Patient Care Advocate
Optum RX
10.2018 - 01.2021
- Communicates via phone and email maintaining professional relationships with domestic providers, internal and external clients while conveying benefit information and feedback as a customer service representative; Delivers expert pharmaceutical counsel, support and services to a diverse range of patients focused on ensuring the effective distribution of RX/medical products; Properly adjudicates claims based on advance knowledge of covered benefits, insurance and provider contracts; Consistently meets and exceeds monthly quotas and goals; Evaluates and diligently works to resolve member/provider inquiries and issues
Lifeline Screening
07.2019 - 10.2019
- Meticulously performed prevention screenings to patients; Successfully took vital signs, observed patients to detect response to specified types of medications, compiled detailed reports and provided to designated personnel; Documented services and rendered log for daily activity and functions; Completed reports detailing services for billing, tracking, administrative purposes and submitted them as required; Consistently aimed for highest standard of care while consulting with nurses on all possible treatment options
Medical Assistant
Alignment Healthcare
09.2017 - 02.2018
- Provided administrative support for physicians in the practice; Ordered diagnostic tests and effectively communicates results to patients; Compiled multiple correspondence including letters, case histories and medical records; Resolved issues related to the discontent of patients by taking corrective actions to prevent future reoccurrence; Demonstrated strong ability in the assembling, reading and maintenance of patient charts; Acted as a subject matter expert for management while assisting all team members with office processes and any other queries to ensure company standards are met
Medical Assistant
North Florida OBGYN
06.2016 - 07.2017
- Completed records by documenting patients examination, treatment and results; Supported patient care delivery by helping health care providers during examinations, including preparing laboratory specimens, performing basic laboratory tests and taking vitals; Demonstrated skill in documenting and maintaining patient care records in a complete and thorough manner; Clarified and corrected any documentation under the direction of the provider; Utilized genuine and positive communication to make each patient feel informed and understood
Medical Assistant
Doc Tony Chiropractic
11.2015 - 12.2015
- Provided direct patient care alongside Chiropractor while assisting in examinations along with treatments; Conferred with physician the progress of patients and adaption of the treatment program, provided input on patient's progress, taking medical history and recording vital signs; Prepared patients for examination and X-rays; Administered front desk duties and performed other assigned duties as assigned by supervisor
Education
Bachelor of Science in Nursing -
Keiser University
Medical Assistant Diploma -
Everest University
01.2015
Skills
- Proficient in Software
- Benefits Explanation
- Employee benefits laws
- New employee enrollment
- HIPAA Compliance
- Patient Scheduling
- Indirect Patient Care
- Phlebotomy
- Medical Billing
- Inventory Management
- Procedure Assistance
- Medical Terminology
- Customer Service
- Emergency procedures understanding
- Vital Sign Monitoring
- Companionship and emotional support
- Family Education
- Immunization Administration
- Medical Procedures
- Specimens collection and processing
- First Aid
- Lab Equipment Operation
- OB/GYN procedures
Timeline
Benefits Specialist
Merrill Lynch
10.2021 - 06.2024
Lifeline Screening
07.2019 - 10.2019
Patient Care Advocate
Optum RX
10.2018 - 01.2021
Medical Assistant
Alignment Healthcare
09.2017 - 02.2018
Medical Assistant
North Florida OBGYN
06.2016 - 07.2017
Medical Assistant
Doc Tony Chiropractic
11.2015 - 12.2015
Bachelor of Science in Nursing -
Keiser University
Medical Assistant Diploma -
Everest University