Aleecia Young
Fishers,IN
Summary
Customer-focused professional with experience delivering high-quality service, resolving customer concerns, and supporting daily operations in fast-paced environments. Skilled in customer support, remote communication, problem resolution, and data entry.
Overview
7
7
years of professional experience
Work History
Teacher Assistant & Social Media Manager
Family Enrichment Academy
04.2021 - Current
- Managed communication with families through digital platforms, ensuring timely responses
- Organized and maintained documentation for daily operations and reporting
- Supported operational processes and resolved issues impacting daily activities
- Improved communication and engagement through structured messaging and updates
Daycare Leader
ABC Academy
03.2020 - 04.2021
- Served as primary point of contact for parents, resolving concerns and providing daily updates
- Maintained detailed records, reports, and documentation for multiple children
- Demonstrated strong conflict resolution and de-escalation skills in sensitive situations
- Managed multiple priorities in a fast-paced, high-responsibility environment
Customer Service Associate
Burger King
01.2019 - 03.2020
- Managed high-volume customer interactions (50+ daily) while maintaining accuracy and professionalism
- Resolved customer complaints and de-escalated concerns to ensure positive outcomes
- Processed transactions and handled cash management using POS systems
- Collaborated with team members to improve workflow and minimize service delays
Education
Associate of Arts - Visual Communication
Ivy Tech Community College
Noblesville, INSkills
- Customer Support
- Conflict Resolution
- Problem Solving
- CRM Systems & Ticketing Tools
- Email & Chat Support
- Data Entry & Documentation
- Time Management & Multitasking
- Remote Communication (Zoom, Slack, Teams)
- Microsoft Office & Google Workspace
Timeline
Teacher Assistant & Social Media Manager
Family Enrichment Academy
04.2021 - Current
Daycare Leader
ABC Academy
03.2020 - 04.2021
Customer Service Associate
Burger King
01.2019 - 03.2020
Associate of Arts - Visual Communication
Ivy Tech Community College