Aleena Baca
Overview
1
1
Certification
3
3
years of professional experience
Work History
Courtesy Clerk
Sprouts
Rio Rancho, NM
03.2026 - Current
- Provided exceptional customer service by assisting shoppers with inquiries and locating products.
- Maintained cleanliness and organization of store areas, enhancing overall shopping experience for customers.
- Efficiently stocked shelves and replenished inventory, ensuring product availability and presentation standards.
- Operated cash register accurately, processing transactions while maintaining a friendly demeanor.
- Collaborated with team members to optimize workflow during peak hours, improving service efficiency.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective problem-solving skills.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
Patient Registrar
Pueblo of Jemez Health Center
08.2024 - 02.2025
- Greeted patients and visitors in a professional, compassionate manner
- Registered patients by accurately collecting and verifying demographic, insurance, and medical information
- Checked patients in and out for appointments
- Answered incoming calls and addressed patient questions or directed inquiries appropriately
- Verified insurance eligibility and obtained required authorizations
- Maintained patient confidentiality in compliance with HIPAA regulations
- Scheduled, rescheduled, and confirmed patient appointments
- Collected copayments
- Updated and maintained electronic health records (EHR)
- Coordinated with clinical staff to ensure smooth patient flow
- Managed paperwork, consent forms, and medical documentation.
- Registered patients efficiently using electronic health records system.
- Verified insurance information to ensure accurate billing processes.
- Maintained up-to-date patient records, enhancing data accuracy for clinical staff.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Collaborated with medical staff to ensure a seamless transition for patients from registration to their appointments or procedures.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Intern
Five Sandoval Indian Pueblo Inc.
Pueblo of Jemez Public Health
06.2023 - 07.2024
- Greeted clients and patients in a professional and welcoming manner
- Answered, transferred, and managed incoming phone calls; took accurate messages for staff
- Filed and maintained paperwork and departmental records
- Collaborated with the Health Education department on program initiatives
- Assisted with team building and coordination for hosted events
- Worked directly with children during summer program
- Supported multiple departments in preparing group lifestyle and community events
- Assisted with spay and neuter clinic operations
- Provided support for car seat safety education and assistance
- Managed patient inquiries, providing clear information on services offered.
- Assisted in project coordination, ensuring timely completion of assigned tasks.
Education
Associate of Science -
Central New Mexico Community College
07-2026
High School Diploma -
Jemez Valley High School
Jemez Pueblo, NM05-2024
Skills
- Positive attitude
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Effective communication
- Cross-functional skills
- Dependable and reliable
- Problem-solving
- Patient confidentiality
- Professionalism and ethics
- Documentation accuracy
Certification
CPR
Timeline
Courtesy Clerk
Sprouts
03.2026 - Current
Patient Registrar
Pueblo of Jemez Health Center
08.2024 - 02.2025
Intern
Five Sandoval Indian Pueblo Inc.
06.2023 - 07.2024
Associate of Science -
Central New Mexico Community College
High School Diploma -
Jemez Valley High School