Aleena Flowers
Tucson,AZ
Summary
Passionate professional with experience serving patients with diverse needs. Experience with children and adults of all ages and abilities. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Registered Behavior Technician
Blue Sprig Trumpet Behavioral Health
Tucson, AZ
01.2026 - Current
- Reduced challenging behaviors through positive reinforcement and maintaining neutrality during maladaptive behaviors.
- Implement treatment plans derived from clinicians.
- Collected and communicated critical data and insights to clinicians managing clients' cases.
- Maintained a safe environment for clients to promote their well-being.
- Facilitate a healthy learning environment and opportunities.
- Developed essential skills in communication, daily health management, social interactions, and play.
Patient Care Technician
Northwest Medical Center Houghton
05.2025 - 01.2026
- Monitored and recorded patient vitals every 2-4 hours to ensure health stability. every 2-4 hours
- Assist with daily activities such as bathing, walking, eating, etc.
- Provided assistance to ensure patient comfort by repositioning and addressing needs., turns, and assist with patient needs.
- Communicated effectively with nurses and conducted hourly patient rounding checks to monitor well-being.
- Obtained and labeled lab samples for diagnostic testing to support patient care., and ensure foley care and emptying.
- Document patient information, and perform EKGs.
Shift Leader
Dunkin Donuts
Tucson, AZ
07.2024 - 02.2025
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Ensured clean and safe work environment by enforcing safety guidelines and protocols among all employees.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Fostered cohesive workplace culture, enhancing employee morale and contributing to reduced turnover.
- Acted as a reliable point-of-contact for upper management, effectively communicating issues and successes from daily operations.
- Prepared shift summary reports for supervisor and reported on goals and progress.
- Encouraged culture of continuous improvement by identifying growth opportunities and facilitating open dialogue during shift meetings and one-on-one discussions.
Baker/ Cashier
Bellas Gelato and Sweets Shoppe
Tucson, AZ
05.2023 - 07.2024
- Produced consistently high-quality baked goods for customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased customer satisfaction through consistent production of high-quality baked goods and upkeep of a clean, organized workspace.
- Operated cash registers and processed payments accurately.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Oversaw customer service operations, ensuring efficient order taking and effective resolution of complaints.
- Delivered excellent customer service by answering product inquiries and providing tailored recommendations based on customer preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
Education
High School Diploma -
Cienega High School
Vail, AZSkills
- Attention to detail
- Strong verbal and written communication skills
- Effective and respectful communication
- Active listening
- Issue resolution
- De-escalation
- Calm in stressful situations
- Managing a heavy workload
- Task prioritization
- Organizational abilities
- Team collaboration and leadership
- Positive attitude
- Strategic thinking
- Good problem solving skills
- Fostering a positive and productive work environment
Certification
CPR, RBT Certification
Volunteer Experience
- Participated in cheer for 6 years, volunteering at various events.
- Helped direct and show people around at events.
- Raised money and toy donations for kids in need during the holiday season.
- Gave lessons to young children on how to care for and ride horses.
Timeline
Registered Behavior Technician
Blue Sprig Trumpet Behavioral Health
01.2026 - Current
Patient Care Technician
Northwest Medical Center Houghton
05.2025 - 01.2026
Shift Leader
Dunkin Donuts
07.2024 - 02.2025
Baker/ Cashier
Bellas Gelato and Sweets Shoppe
05.2023 - 07.2024
High School Diploma -
Cienega High School