Hi, I’m
Aleena Nokham-Phan
Healthcare Dispatcher
Tampa,FL
To know what is right and not to do it is the worst cowardice.
Confucius
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions with proven multitasking abilities. Knowledgeable and dedicated customer service professional with extensive experience in the Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
years of professional experience
1
Certification
Work History
BayCare Health SystemsTampa, FL
Service Response Center Representative
05.2020 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times and managing over 100 customer calls each day.
- Trained new staff regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Express Employment ProfessionalsTampa, FL
Service Response Center Representative
02.2020 - 05.2021
Job overview
- Worked as contractor under Express Employment for BayCare Health Systems. Successfully transferred to BayCare internal employee, see job description for current BayCare employment.
Doctors Injury GroupSt. Petersburg, FL
Chiropractor Assistant
12.2017 - 02.2020
Job overview
- Answered and managed 50 phone calls to offer office information, answer questions, and direct calls to staff. Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Rain Japanese Restaurant And Sushi BarSt. Petersburg, FL
Food Server
11.2016 - 12.2017
Job overview
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
BJ's Restaurant & BrewhousePinellas Park, FL
Food Server
06.2015 - 11.2016
Job overview
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
Education
St. Petersburg CollegeClearwater, FL
Bachelor of Arts from Project Management
12.2022
University Overview
- Capstone Project: Business Strategy Game, Manager of Global Footwear Company
- 3.5 GPA
St. Petersburg CollegeClearwater, FL
Associate of Arts from Liberal Arts And General Studies
05.2018
Dixie M. Hollins High SchoolKenneth City, FL
High School Diploma
06.2013
Skills
- Problem Resolution
- Accountable and Reliable
- Staff Training
- Process Optimization
- Proactive and Hardworking
- Background in Healthcare
Certification
- Project Management Certificate from St. Petersburg College
Hobbies
My hobbies include being familiarized with computer games (built my own gaming desktop), being a "foodie", traveling, and walking with my Corgi.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Response Center Representative
BayCare Health Systems
05.2020 - Current
Service Response Center Representative
Express Employment Professionals
02.2020 - 05.2021
Chiropractor Assistant
Doctors Injury Group
12.2017 - 02.2020
Food Server
Rain Japanese Restaurant And Sushi Bar
11.2016 - 12.2017
Food Server
BJ's Restaurant & Brewhouse
06.2015 - 11.2016
St. Petersburg College
Bachelor of Arts from Project Management
St. Petersburg College
Associate of Arts from Liberal Arts And General Studies
Dixie M. Hollins High School
High School Diploma
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