Hannah Hawthorne
Harris Services
Pennsville,NJ
5
years of professional experience
Detail-oriented customer service representative with skills in problem resolution and active listening. Committed to enhancing customer satisfaction in fast-pace and high-volume environments.
Work History
Customer Service Representative/Call Center Representative
2 Years 2 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Directed customers to appropriate departments to address their needs
- Scheduled and edited appointments
- Handled customers' private and confidential information
- Conducted Outbound calls while taking high-volume inbound calls
- Handled third-party service inquiries
- Monitored and managed support e-mail; routing emails to appropriate departments
- Mailed out Invoices, estimates, and membership brochures.
Salon Assistant
1 Year- Coordinated appointment scheduling using salon management software to optimize workflow.
- Assisted stylists in daily operations, fostering a collaborative environment.
- Managed inventory levels, ensuring availability of essential products and tools.
- Maintained cleanliness and organization of salon space, enhancing client experience.
Customer Service Representative
2 Months- Resolved customer inquiries and complaints, ensuring high satisfaction rates.
- Delivered exceptional customer service through effective communication.
- Processed orders accurately using computerized system.
- Handled Money and customer card information when cashing out orders
- Boxed and handed out orders to customers or delivery team
- Collaborated with team members to enhance workflow and improve service quality.
Education
High School Diploma
Associate of Arts - Psychology
Skills
Customer service
Active listening
Critical thinking
Problem resolution
Detail Oriented
Customer interaction
Computer proficiency
Data Entry
Microsoft outlook
Service Titan
Professional telephone demeanor
Scheduling
Follow-up skills
Appointment scheduling
Call-flow management
Multichannel communication
Timeline
Customer Service Representative/Call Center Representative
Harris Services
03.2024 - 05.2026Read More
Salon Assistant
Salone Di Bellezza
01.2023 - 01.2024Read More
Customer Service Representative
Dominoes Pizza
07.2021 - 09.2021Read More
Salem Community College
Associate of Arts from Psychology
Read More
Salem County Vocational Technical Haigh School
High School Diploma
Read More