ESELE ERIAMIATOR
Summary
I am a detail oriented, self motivated and Knowledgeable customer service professional with over three years experience. A Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Rapidly adaption to new technologies and posses expertise with MS Word, powerpoint and excel. I am currently seeking a position in an organization where my my skills set and knowledge can be utilized, while adding value.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Call Center Representative
Atlantic de Auto
09.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Address customer service inquiries in a timely manner
- Maintain up to date record at all times
- Collected customer feedback and made process changes to exceed customer satisfaction
- Answer up to 50 calls daily in a high-volume call center environment and also made outbound calls
- Keep records of all conversation in our call center data base in a comprehensible way
- Resolved all client issues within 24 hours
- Provide accurate and appropriate information in response to customer inquirers.
Customer Service Representative
Gtime Consultancy Service
07.2020 - 08.2021
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Processed customer service orders promptly to increase customer satisfaction
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Updated account information to maintain customer records
- Responded proactively and positively to rapid change
- Promptly responded to inquiries and requests from prospective customers
- Sought ways to improve processes and services provided.
Education
Master of Science - Information Technology for Business Management
Kingston University
Bachelor of Science - Computer Science
University Of Benin
Skills
- Customer service: Proven track record of delivering exceptional service and exceeding guest expectations
- Communication: Strong verbal and written communication skills, adept at resolving guest concerns
- Teamwork: Collaborative team player who works efficiently with colleagues to achieve common goals
- Problem solving: Skilled in addressing guest issues promptly and finding effective solutions
- Adaptability: Thrives in fast-paced, energetic environments and adapts to changing circumstances
- Product Knowledge
- Data Entry
- Data Collection
Timeline
Customer Service Representative/Call Center Representative
Atlantic de Auto
09.2021 - Current
Customer Service Representative
Gtime Consultancy Service
07.2020 - 08.2021
Master of Science - Information Technology for Business Management
Kingston University
Bachelor of Science - Computer Science
University Of Benin
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