Summary

Work History

Education

Skills

Timeline

Wesley Galloway

Folsom ,United States

Summary

As a dedicated and versatile Treatment Coordinator at Bright Now Dental in Roseville, CA, I bring a wealth of experience in presenting treatment and financial plans, verifying insurance, and ensuring exceptional customer service. With a robust background in property management and customer success for a software company, my skills in communication, upselling, and customer relations are well-honed. My goal is to transition into a dynamic sales position that offers opportunities for personal growth and the potential to earn $80k-$120k annually.

In my previous roles, I have successfully rented apartments, conducted tours, cold called potential clients, and managed office tasks as a Leasing Professional. As a Customer Success Specialist, I effectively resolved customer issues, presented software solutions to doctors and their offices, and consistently upsold products.

Holding a Bachelor of Science degree from Sterling College, where I also played baseball, I pride myself on maintaining a positive attitude, a strong desire for continuous learning, and a passion for personal development. I thrive on challenges and am eager to leverage my diverse skill set to contribute to a forward-thinking sales team.

Feel free to let me know if there are any additional details or modifications you’d like to include.

Work History

Front Desk Customer Service Representative

Cal-Steam

Vacaville

02 2022 - 05 2022

The Front Desk Customer Representative at Cal-Steam is the first point of contact for customers and visitors, providing exceptional customer service and administrative support. This role involves greeting guests, answering phone calls, handling inquiries, and managing front desk operations to ensure a positive and professional experience.

Painter/construction

Jerry’s painting

Vacaville

05 2022 - 01 2023

As a painter I was responsible for painting residential properties, ensuring high-quality finishes, and maintaining a clean and safe working environment. This role involves preparing surfaces, applying paint, and performing touch-ups, working both independently and as part of a team.

Customer Success Specialist

Doctible

Remote

01 2023 - 08 2023

The Customer Success Specialist at Doctible plays a crucial role in ensuring client satisfaction and success by providing exceptional support and guidance. This role involves answering inbound calls, conducting screen-sharing presentations, and addressing help desk inquiries to help clients effectively use Doctible’s software solutions.

Leasing Consultant

FPI Management

Sacramento

08 2023 - 05 2024

The Leasing Professional in Property Management is responsible for managing rental properties, attracting and retaining tenants, and ensuring a high level of customer service. This role involves showing properties to prospective tenants, handling lease agreements, and maintaining positive tenant relations to ensure the smooth operation of rental properties.

Treatment Coordinator

Smile Brands

Roseville

06 2023 - Current

First point of contact for patients, ensuring a welcoming and professional experience.
Coordinated patient treatments, managing schedules to optimize efficiency.
Assisted with billing and insurance processing, providing clarity and support to patients.
Maintained accurate patient records, ensuring compliance with dental office standards.
Delivered exceptional customer service, addressing patient inquiries and concerns effectively.
Collaborated with dental team to ensure seamless patient care and communication.