Zeriah Cox
Lehi,UT
Summary
Compassionate and resourceful Treatment coordinator with extensive experience in managing high caseloads, coordinating care, and achieving optimal outcomes. Skilled in building strong relationships, proactive care coordination, and delivering exceptional service under pressure. Experienced in insurance verification, financial assistance, and treatment planning. A natural leader focused on exceeding goals, driving customer service excellence, and implementing strategies to benefit patients and organizations. Ready to leverage my skills in a dynamic role to impact patients' lives and help meet company objectives.
Overview
4
4
years of professional experience
Work History
Treatment Coordinator
Aspire Surgical
Murray, UT
04.2024 - Current
- Provide clear and compassionate explanations of surgical procedures and treatment options to ensure a positive patient experience
- Collaborate with oral surgeons to develop personalized treatment plans and manage all aspects of patient care, including scheduling and follow-ups
- Verify insurance coverage, assist patients in understanding financial responsibilities, and offer support with payment plan arrangements and cost estimates
- Oversee the efficient scheduling of surgeries, consultations, and follow-up visits
- Accurately document patient interactions and treatment plans in electronic medical records
- Provide customer assistance and address any patient concerns or complications promptly
- Managing statements, overseeing collections, processing customer payments, and updating accounts receivable in patient charts and the general ledger
- Work closely with oral surgeons, medical assistants, and administrative teams to ensure seamless treatment flow and high-quality care for patients
Lash Technician
TLP
Highland, Utah
01.2022 - 04.2024
- Developed strong rapport with clients, ensuring a welcoming and comfortable environment
- Applied persuasive selling tactics to educate clients on promotions, products, and services, boosting company engagement
- Created a peaceful, relaxing atmosphere, prioritizing client comfort and satisfaction
- Built long-term relationships with clients, resulting in enhanced customer retention and repeat business
Case Manager, Admit, Lead Peer Support
Liberty Addiction Recovery Center
Bluffdale, Utah
12.2020 - 01.2022
- Increased referral rates by building trust and providing excellent service, fostering strong relationships with patients and caregivers
- Assessed patient care needs and collaborated with physicians, social workers, activity therapists, and other case managers to develop individualized care plans
- Coordinated responses to treatment plans based on physician advice, insurance limitations, and costs
- Played a key role in fostering communication and involvement from parents and caregivers in patient growth and development
- Participated in educational training to enhance special education and recovery services
- Utilized electronic charting systems to document patient interactions and interventions, ensuring thorough and accurate records
Education
High School Diploma -
American Fork High School
05-2020
Skills
- Case Management & Coordination: Proven ability to manage complex care plans, collaborate with healthcare teams, and advocate for patient needs
- Treatment Coordination: Skilled in managing treatment schedules, explaining procedures, and assisting patients in understanding their care plans,
- Customer Service Excellence: Highly skilled in providing outstanding customer service, improving customer satisfaction, and driving repeat business
- Communication: Excellent interpersonal and communication skills, adept at interacting with diverse populations, patients, and professionals
- Insurance & Financial Management: Experienced in insurance coverage and assisting with payment plans and cost estimations
- Time Management: Skilled in multitasking, managing schedules, and maintaining organized, accurate records
- Scheduling: Coordinate and manage the doctor’s demanding, time-sensitive schedule, including surgeries, consultations, post-op care, specialty services, and special requests
- Empathy & Compassion: Dedicated to helping individuals achieve improved outcomes, whether in recovery, dental care, or general wellness
Timeline
Treatment Coordinator
Aspire Surgical
04.2024 - Current
Lash Technician
TLP
01.2022 - 04.2024
Case Manager, Admit, Lead Peer Support
Liberty Addiction Recovery Center
12.2020 - 01.2022
High School Diploma -
American Fork High School
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