Tasha Evette Cooper Hudson
Memphis,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/Call Center Representative
Advanced Service Inc
03.2015 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Manager /Assistant Key Holder
Lane Bryant
08.2017 - 06.2019
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
Cashier
Exxon Mobil
06.2011 - 08.2012
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Cashier/ Guest Service Representative
Target
11.2009 - 01.2011
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Applied Science - Business Administration
Southwest Community College
Memphis, TNNo Degree - Career And Technical Education
National Career Readiness Certificate
Memphis, TN10.2011
No Degree - Job Training Courses
Tennessee Community Services Agency
Memphis, TN06.2011
High School Diploma -
White Station High School
Memphis, TN06.1998
Cosmetology School - Cosmetology Education
New Wave Hair Academy
Memphis, TN06.1997
Skills
- CASHIER SKILLS:
- Closing Sales
- Managing Multiple Tasks
- Customer Service
- Resolve customer complaints
- Report Preparation
- Report Transcription
- Report Creation
- Active Listening
- Credit Card Payment Processing
- Retail Sales Customer Service
- Staff Training
- Stocking and Replenishing
- Account Management
- Customer Relations
- Microsoft Word
Accomplishments
- Achieved Member of Eastern Star by completing with accuracy and efficiency.
- Achieved State of Tennessee Notary Public by completing with accuracy and efficiency.
Timeline
Manager /Assistant Key Holder
Lane Bryant
08.2017 - 06.2019
Customer Service Representative/Call Center Representative
Advanced Service Inc
03.2015 - Current
Cashier
Exxon Mobil
06.2011 - 08.2012
Cashier/ Guest Service Representative
Target
11.2009 - 01.2011
Associate of Applied Science - Business Administration
Southwest Community College
No Degree - Career And Technical Education
National Career Readiness Certificate
No Degree - Job Training Courses
Tennessee Community Services Agency
High School Diploma -
White Station High School
Cosmetology School - Cosmetology Education
New Wave Hair Academy
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