Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Jynastie Nauka

Alorica Inc
Waianae,USA
1
Certification
22
years of professional experience

Dedicated and dependable professional with a diverse skill set that effectively supports consumer needs and enhances company objectives. Committed to demonstrating value as a significant asset, ready to leverage expertise to drive success and foster growth within the organization. Eager to contribute positively to team dynamics while continuously seeking opportunities for personal and professional development.

Work History

Customer Service Representative/Call Center

1 Year 1 Month
Alorica Inc | 07.2025 - Current
  • Remote Position - Work from home
  • Duties: Assist members with eligibility, benefits, claim submission and status, online registration and more.
  • Assist providers with member eligibility, benefits, claim submission and status, online troubleshooting and more.

Customer Service Representative/Call Center

2 Months
Centene | 01.2025 - 03.2025
  • Remote Position - Work from home
  • Duties: Assist members with PCP changes/Updates, Order member materials, Grievances/Complaints, Finding providers and more.

Dispatch

6 Months
Ground Transportation Inc | 07.2024 - 01.2025
  • Dispatch all big bus driver's school routes; Charter trips; Work schedules for all bus drivers; Maintenance reports; Pre-Trip Reports; Handle all driver issues and concerns.

Customer Service Representative/Call Center

1 Year 1 Month
Maximus | 03.2023 - 04.2024
  • Remote Position - Work from home
  • Duties: Assist with Provider enrollment, processing of applications and more.

Customer Service Representative/Call Center

7 Months
United Health Group, USA | 08.2022 - 03.2023
  • Remote Position - Work from home
  • Duties: Assist members with PCP changes/Updates, Order member materials, Grievances/Complaints, Finding providers and more.

Customer Service Agent

6 Months
EAN Holdings LLC | 09.2021 - 03.2022
  • Duties: Assist customers, rental agreements, clean/sanitize vehicles prior to renting them to customers, answer phone calls, service/float between 4 locations such as, Koolina Four Seasons Hotel, Koolina Disney Aulani Hotel, Koolina Beach Club Marriot Hotel and Waipahu. Waipahu location services insurance claims while customers vehicles are in the auto repair or auto body shop, we deliver fleet to and from shops which also requires heavy customer service interactions as well as business affiliation with fleet service providers.

Customer Account Representative/Account Manager

10 Months
Rent-A-Center – Waipahu | 08.2016 - 06.2017
  • Duties: Cashier, Rental Agreements, Set up and deliver merchandise, sales, answer calls and sales.

Cashier

9 Months
Aloha Petroleum – Makakilo | 06.2015 - 03.2016
  • Duties: Cashier, stock, gas attendant

Warehouse Manager

7 Years 5 Months
FTE Services | 01.2008 - 06.2015
  • Duties: Warehouse, Transportation, Process containers, Load/Unload containers with outgoing/incoming mail, work with expeditors closely, manage a crew of 8 people, payroll, accounts payable, coaching and more.

In-Stock Associate

2 Years 1 Month
Walmart – Pearl City | 12.2005 - 01.2008
  • Cashier, stock, inventory, floater between departments, warehouse assistance and claims department assistance

Volunteer

8 Months
Waianae Elementary School - PCNC Facilitator | 09.2004 - 05.2005
  • Developed and implemented engaging educational programs for students and families.

Education

High School Diploma

Waipahu Community School For Adults | Waianae, Hawaii | 05-2005

AA - Liberal Arts

Leeward Community College | Pearl City, HI

Completed Date: N/A

Commercial Drivers License - Type A - Commercial Driving

Professional Driving Academy | Kapolei, HI | 09-2025

Skills

Customer Service (19+ years)
General Office Knowledge
Advance knowledge in Microsoft Office 365
Medical Insurance Customer Service Representative
Provider Enrollment with Medicaid Hawaii
Member services
Inventory
Stock
Cashier
Able to Multi-task
Team Player
Excels in new tasks
Customer service
Data entry
Customer relations
Call center experience
Microsoft Excel
Payment processing
Call center operations
Scheduling
Appointment scheduling
Order processing
Team development
Documentation
Customer relationship management (CRM)
Staff training
Building rapport
Technical support
Account management
Reading comprehension

Certification

  • Class A Commercial Driver License - Obtained September 2025

Timeline

Customer Service Representative/Call Center

Alorica Inc
07.2025 - CurrentRead More

Customer Service Representative/Call Center

Centene
01.2025 - 03.2025Read More

Dispatch

Ground Transportation Inc
07.2024 - 01.2025Read More

Customer Service Representative/Call Center

Maximus
03.2023 - 04.2024Read More

Customer Service Representative/Call Center

United Health Group, USA
08.2022 - 03.2023Read More

Customer Service Agent

EAN Holdings LLC
09.2021 - 03.2022Read More

Customer Account Representative/Account Manager

Rent-A-Center – Waipahu
08.2016 - 06.2017Read More

Cashier

Aloha Petroleum – Makakilo
06.2015 - 03.2016Read More

Warehouse Manager

FTE Services
01.2008 - 06.2015Read More

In-Stock Associate

Walmart – Pearl City
12.2005 - 01.2008Read More

Volunteer

Waianae Elementary School - PCNC Facilitator
09.2004 - 05.2005Read More

Waipahu Community School For Adults

High School Diploma
Read More

Leeward Community College

AA from Liberal Arts
Read More

Professional Driving Academy

Commercial Drivers License - Type A from Commercial Driving
Read More
Jynastie Nauka