Dedicated and dependable professional with a diverse skill set that effectively supports consumer needs and enhances company objectives. Committed to demonstrating value as a significant asset, ready to leverage expertise to drive success and foster growth within the organization. Eager to contribute positively to team dynamics while continuously seeking opportunities for personal and professional development.
Work History
Customer Service Representative/Call Center
1 Year 1 Month
Alorica Inc | 07.2025 - Current
Remote Position - Work from home
Duties: Assist members with eligibility, benefits, claim submission and status, online registration and more.
Assist providers with member eligibility, benefits, claim submission and status, online troubleshooting and more.
Customer Service Representative/Call Center
2 Months
Centene | 01.2025 - 03.2025
Remote Position - Work from home
Duties: Assist members with PCP changes/Updates, Order member materials, Grievances/Complaints, Finding providers and more.
Dispatch
6 Months
Ground Transportation Inc | 07.2024 - 01.2025
Dispatch all big bus driver's school routes; Charter trips; Work schedules for all bus drivers; Maintenance reports; Pre-Trip Reports; Handle all driver issues and concerns.
Customer Service Representative/Call Center
1 Year 1 Month
Maximus | 03.2023 - 04.2024
Remote Position - Work from home
Duties: Assist with Provider enrollment, processing of applications and more.
Customer Service Representative/Call Center
7 Months
United Health Group, USA | 08.2022 - 03.2023
Remote Position - Work from home
Duties: Assist members with PCP changes/Updates, Order member materials, Grievances/Complaints, Finding providers and more.
Customer Service Agent
6 Months
EAN Holdings LLC | 09.2021 - 03.2022
Duties: Assist customers, rental agreements, clean/sanitize vehicles prior to renting them to customers, answer phone calls, service/float between 4 locations such as, Koolina Four Seasons Hotel, Koolina Disney Aulani Hotel, Koolina Beach Club Marriot Hotel and Waipahu. Waipahu location services insurance claims while customers vehicles are in the auto repair or auto body shop, we deliver fleet to and from shops which also requires heavy customer service interactions as well as business affiliation with fleet service providers.
Customer Account Representative/Account Manager
10 Months
Rent-A-Center – Waipahu | 08.2016 - 06.2017
Duties: Cashier, Rental Agreements, Set up and deliver merchandise, sales, answer calls and sales.
Cashier
9 Months
Aloha Petroleum – Makakilo | 06.2015 - 03.2016
Duties: Cashier, stock, gas attendant
Warehouse Manager
7 Years 5 Months
FTE Services | 01.2008 - 06.2015
Duties: Warehouse, Transportation, Process containers, Load/Unload containers with outgoing/incoming mail, work with expeditors closely, manage a crew of 8 people, payroll, accounts payable, coaching and more.
In-Stock Associate
2 Years 1 Month
Walmart – Pearl City | 12.2005 - 01.2008
Cashier, stock, inventory, floater between departments, warehouse assistance and claims department assistance
Volunteer
8 Months
Waianae Elementary School - PCNC Facilitator | 09.2004 - 05.2005
Developed and implemented engaging educational programs for students and families.
Education
High School Diploma
Waipahu Community School For Adults | Waianae, Hawaii | 05-2005
AA - Liberal Arts
Leeward Community College | Pearl City, HI
Completed Date: N/A
Commercial Drivers License - Type A - Commercial Driving
Professional Driving Academy | Kapolei, HI | 09-2025
Skills
Customer Service (19+ years)
General Office Knowledge
Advance knowledge in Microsoft Office 365
Medical Insurance Customer Service Representative
Provider Enrollment with Medicaid Hawaii
Member services
Inventory
Stock
Cashier
Able to Multi-task
Team Player
Excels in new tasks
Customer service
Data entry
Customer relations
Call center experience
Microsoft Excel
Payment processing
Call center operations
Scheduling
Appointment scheduling
Order processing
Team development
Documentation
Customer relationship management (CRM)
Staff training
Building rapport
Technical support
Account management
Reading comprehension
Certification
Class A Commercial Driver License - Obtained September 2025
Timeline
Customer Service Representative/Call Center
Alorica Inc
07.2025 - CurrentRead More
Customer Service Representative/Call Center
Centene
01.2025 - 03.2025Read More
Dispatch
Ground Transportation Inc
07.2024 - 01.2025Read More
Customer Service Representative/Call Center
Maximus
03.2023 - 04.2024Read More
Customer Service Representative/Call Center
United Health Group, USA
08.2022 - 03.2023Read More
Customer Service Agent
EAN Holdings LLC
09.2021 - 03.2022Read More
Customer Account Representative/Account Manager
Rent-A-Center – Waipahu
08.2016 - 06.2017Read More
Cashier
Aloha Petroleum – Makakilo
06.2015 - 03.2016Read More
Warehouse Manager
FTE Services
01.2008 - 06.2015Read More
In-Stock Associate
Walmart – Pearl City
12.2005 - 01.2008Read More
Volunteer
Waianae Elementary School - PCNC Facilitator
09.2004 - 05.2005Read More
Waipahu Community School For Adults
High School Diploma
Read More
Leeward Community College
AA from Liberal Arts
Read More
Professional Driving Academy
Commercial Drivers License - Type A from Commercial Driving
Customer Service Representative/Call Center at Ad-Vance Talent Solutions, Inc.Customer Service Representative/Call Center at Ad-Vance Talent Solutions, Inc.