Druscilla Garner
San Antonio
Summary
Dynamic customer service professional with over 12 years of experience in problem-solving and organizational excellence, dedicated to enhancing customer satisfaction through innovative solutions. Proven ability to multitask effectively while adapting quickly to new environments, ensuring immediate contributions to any customer service team. A strong commitment to delivering exceptional service drives the pursuit of continuous improvement and client engagement. Recognized for fostering positive relationships and creating a supportive atmosphere that promotes customer loyalty and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Call Center
Teleperformance/USAA
03.2019 - Current
- Licensed insurance agent across 50 states, providing extensive support and expertise.
Security Officer
Whelan Security
10.2017 - 02.2019
- Handled phone calls, performed routine parking area patrols, and responded to emergencies.
ARMED SECURITY OFFICER
SECURITAS
03.2016 - 09.2017
- Monitored entry points to confirm badge authenticity.
- Conducted regular surveillance of commercial zones.
HOUSEKEEPING
ARAMARK
10.2015 - 03.2016
- Ensured a hygienic environment by efficiently managing housekeeping tasks in a healthcare facility.
CASHIER
GO TO STORE
06.2008 - 07.2015
- Welcomed customers with a smile, delivered exceptional service, and processed transactions efficiently.
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
12.2012 - 02.2014
- Evaluated customer needs and recommended optimal service options.
SECURITY OFFICER
ALLIED BARTON
12.2011 - 01.2013
- Conducted regular patrols and monitored business areas, ensuring safety and security.
Education
Associate - CRIMINAL JUSTICE
BOSSIER PARISH COMMUNITY COLLEGE
Bossier City, LA12.2022
Skills
- Typing
- Customer Care
- Organizational Skills
- EHR systems
- Word
- Stocking
- Cash Handling
- Insurance Sales
- Legal research
- Call Center
- Security
- EMR systems
- CSR
- HIPAA
- Communication skills
- Customer Support
- Banking
- Surveillance (2 years)
- Cold Calling (7 years)
- Computer skills
- Customer Service
- Excel
Certification
- Substitute Teaching Certification November 2023 to Present
- Security Guard
- Property and Casualty License
- Life Insurance License
- Insurance Producer License
- Commercial Lines License
- Personal Lines License
- Property & Casualty License
Timeline
Customer Service Representative/Call Center
Teleperformance/USAA
03.2019 - Current
Security Officer
Whelan Security
10.2017 - 02.2019
ARMED SECURITY OFFICER
SECURITAS
03.2016 - 09.2017
HOUSEKEEPING
ARAMARK
10.2015 - 03.2016
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
12.2012 - 02.2014
SECURITY OFFICER
ALLIED BARTON
12.2011 - 01.2013
CASHIER
GO TO STORE
06.2008 - 07.2015
Associate - CRIMINAL JUSTICE
BOSSIER PARISH COMMUNITY COLLEGE
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