Shantell Smith
Thibodaux,Louisiana
Summary
I am a team leader with a positive attitude looking to obtain a challenging position in an environment where I can grow. I am looking for a company that will benefit from my excellent people and communication skills. Lastly, I'm seeking an atmosphere that provides an opportunity to learn from mentors and leaders alike.
Overview
9
9
years of professional experience
Work History
Call Center Customer Service Representative
Community Coffee Customer Service Rep
07.2022 - 05.2024
- Updated route scheduled changes in SAP for internal customers -maintained field service tech notification exceptions -Interact with potential, new, and existing customers using knowledge regarding the company product and services and by following established processes -Recorded customer complaints and inquiries and collaborated with cross-functional teams to ensure customer retentions and satisfactions and followed through until resolution
Call Center Representative
Affiliated Marine
02.2021 - 06.2022
- Answered all outbound & inbound calls -Greeted customers appropriately an professionally at all times -Multitasked With All Boat & Account holders -Microsoft Excel -Replied & Sent emails as needed -Verified boat orders were not above or under budget -Worked above average and also additional hours to maintain company guidelines an accomplishments -used excellent written an verbal communication skills -Strived to understand an solve all customer complaints an situations
coustomer service representative
S&P Data LLC
09.2019 - 12.2020
- Took inbound and outbound calls -used excellent written an verbal communication skills -solid computer skills and an aptitude for learning new software -worked varying shifts or additional hours as required by business needs -provided quality service that exceeded customer expectations -maintained a high level of confidentiality -strived to understand customers situation and recognize customer needs
coustomer service representative
Dexcomm Answering & Communication
05.2015 - 08.2019
- Processing varied volume of incoming calls -troubleshooting -ability to communicate effectively -touch typing of 50 wpm with 95% accuracy -payment processing
Education
GED -
Ouachita Parish High School
Monroe, LA05.2009
Skills
- Customer service
- Computer literacy
- Time management
- Microsoft word
- Documentation review
- Microsoft excel
- Guest services
- Communication skills
- English
- Leadership
- Typing
- Windows
- Microsoft office
- Computer skills
Timeline
Call Center Customer Service Representative
Community Coffee Customer Service Rep
07.2022 - 05.2024
Call Center Representative
Affiliated Marine
02.2021 - 06.2022
coustomer service representative
S&P Data LLC
09.2019 - 12.2020
coustomer service representative
Dexcomm Answering & Communication
05.2015 - 08.2019
GED -
Ouachita Parish High School
Similar Profiles
Raquel WilkersonRaquel Wilkerson
Avis Car Rental at Customer Service RepAvis Car Rental at Customer Service Rep
Sanderly BlancSanderly Blanc
Customer Service Representative at Customer Service RepCustomer Service Representative at Customer Service Rep
Kara LochKara Loch
Heineman at Customer Service RepHeineman at Customer Service Rep