Johnnetta Hoskin
Wentzville,MO
Summary
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative/Call Center
Sagility Health LLC
Colorado
08.2025 - Current
- My job is to take calls to ensure that doctors, pharmacy technicians, and other clients receive the information they need. I helped assisted with Prior Authorizations, Prescriptions, Reject Codes, etc. Making sure that patients get the medications they need, so that they can live well. (Work from home)
Retail Sales Associate
Lowe's Home Improvement
Wentzville, MO
12.2022 - Current
- I help customers where needed. I ring out on a cash register. I love to go above, & beyond to help customers. I love to learn new things, for better experience. I'm a kind, caring person that loves meeting new people.
Bakery Associate
Walmart store 5313
Lake Saint Louis, MO
02.2007 - 10.2022
- My job duties were to make sure that the sales floor was stocked with bakery goods. Helped customers when needed. Sometimes I would help out in other areas of the store as well.
Patient Service Representative
VA Medical Center
St Louis, MO
09.2000 - 03.2010
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Resolved patient inquiries and concerns, ensuring high levels of satisfaction and support.
- Processed insurance claims and verified eligibility, maintaining accuracy in documentation.
- Collaborated with healthcare providers to facilitate patient referrals and follow-up care.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
Education
General Studies - Some College
Saint Louis Community College
St. Louis, MO05.2006
Skills
- Data entry
- Microsoft Excel
- Merchandising
- Cashiering
- POS
- Call center experience (3 years)
- Customer Service
- Communication Skills
- Cash Handling
- Retail Sales
- Sales
- Healthcare (3 years)
- Microsoft Office
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Data collection
- Live chat support
- Reading comprehension
Additional Information
I'm a very hard worker, that is always ready to learn. I love working, & meeting new people as well. my main priority is to ALWAYS make sure that I can make my customers/clients happy & satisfied. I've been in customer service for over 20+ years, & I've worked in the healthcare field for at least about 7 years total. I'm good with computers, & I'm also really great when it comes to answering inbound calls & taking outbound calls. I'm a go-getter, & is always willing to help wherever is needed, & don't mind going above, & beyond. I'm very easy to get along with, & don't mind working under pressure. With my skills, I'm hoping to become a great asset to the company.
Timeline
Customer Service Representative/Call Center
Sagility Health LLC
08.2025 - Current
Retail Sales Associate
Lowe's Home Improvement
12.2022 - Current
Bakery Associate
Walmart store 5313
02.2007 - 10.2022
Patient Service Representative
VA Medical Center
09.2000 - 03.2010
General Studies - Some College
Saint Louis Community College