VICTOR CASTORENA
Hemet,USA
Summary
Dependable claims processing expert with a focus on coding accuracy and adherence to payment eligibility standards. Proven success in achieving targets, supported by exceptional analytical capabilities and a keen eye for detail. Proficient in remote teamwork and communication, enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/Call Center
VXI Global Solutions LLC - FIS Remote
06.2025 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Streamlined order processing procedures to enhance overall customer satisfaction and reduce response times.
- Trained new staff on company policies, customer service protocols, and operational systems to ensure consistency.
- Developed comprehensive knowledge of product offerings to provide accurate information and support to customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service/Fact Finding
Unemployment Development Department State of California. Maximus Bartech FG
11.2021 - 02.2024
- Analyze claim information to determine the cause of outstanding issues and determine next steps to resolve these issues
- Provide Excellent Customer Service Experience
- Answer questions and initiate resolutions for customers Resolve customers inquiries about Unemployment Insurance.
- Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs
Pest Control specialist
Steritech/Rentokil
08.2015 - 07.2020
- Data Entry
- Use of CRM software to manage customer accounts
- Handled commercial and residential accounts
- Customer Service
- Provided pest control services
- Obtained Branch 2 Field Rep License
- Participated in all required EPA trainings for use of chemicals and applications
Education
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Westech College
Moreno Valley, CAundefined
Temecula Valley High School
Temecula, CASkills
- Attention to Detail
- Team Leadership
- Reliable
- Team Player
- Improving Efficiency
- Time Management
- Detail Oriented
- Problem Solver
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative/Call Center
VXI Global Solutions LLC - FIS Remote
06.2025 - Current
Customer Service/Fact Finding
Unemployment Development Department State of California. Maximus Bartech FG
11.2021 - 02.2024
Pest Control specialist
Steritech/Rentokil
08.2015 - 07.2020
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Westech College
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Temecula Valley High School
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