Hi, I’m
Jennifer Lindley
Virginia Beach,VA
Summary
Highly accomplished Senior Administrative Professional with 34 years of experience in Healthcare and Information Technology. Proven ability to streamline operations, enhance productivity, and provide exceptional support to executive leadership. Expertise in Microsoft Office Suite and Adobe Creative Suite. Recognized for meticulous attention to detail, problem-solving acumen, and superior communication skills.
Overview
32
years of professional experience
Work History
Sentara
Customer Service Representative/Call Center
03.2024 - Current
Job overview
- Provide compassionate and efficient support to individuals experiencing emotional distress and mental health crises
- Connect patients with appropriate resources and ensure seamless onboarding for new primary care patients
Family Medical Practitioners LLC
Receptionist/Assistant Office Manager
09.2019 - 01.2024
Job overview
- Managed patient scheduling, intake, and payment processing, optimizing workflow efficiency
- Enhanced patient experience through attentive and professional reception services
Dependable Deliveries By Vehicle Valet LLC
Valet/Porter Promoted to Operations Manager
11.2016 - 09.2019
Job overview
- Boosted operational efficiency by contributing to the development and implementation of productivity-enhancing strategies and processes
- Ensured smooth business operations through comprehensive administrative support, meticulous activity tracking, and effective vendor collaboration
- Delivered exceptional customer service while fostering strong relationships with upper management, contributing to overall business success
Digital Web Wonders
Sole Proprietor/Owner
09.2002 - 12.2016
Job overview
- Contributed to increased organizational efficiency by supporting the development and implementation of strategic process improvements
- Enhanced operational flow through comprehensive administrative support, detailed business activity tracking, and effective vendor management
- Maintained high standards of customer service while fostering strong collaborative relationships with upper management, driving overall business productivity
Retro Medical LLC
Office Manager / Executive Assistant
03.2016 - 09.2016
Job overview
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Created, maintained and updated filing systems for paper and electronic documents
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Handled confidential and sensitive information with discretion and tact
- Screened calls and emails and responded accordingly to support executive correspondence
- Updated and maintained confidential databases and records
- Volunteered to help with special projects of varying degrees of complexity
- Uphold strict timetables by maintaining accurate, balanced calendars
- Coordinated events and worked on ad hoc projects
Northrop Grumman Information Technology LLC
Documentation Specialist / Documentation Center Su
03.1994 - 09.2002
Job overview
- Produced on-time communications in support of new product submissions for regulatory agencies
- Translated complex technical information into intuitive clear format
- Collaborated with quality assurance team to comply with regulatory requirements
- Oversaw performance of team of technical writers, assigned resources and updated management on projects
- Interviewed software engineers, support staff and quality assurance personnel to understand functionality for documentation needs
- Remained informed on current regulations, especially concerning research industry and document creation
- Transmitted documents, organized revisions and tracked changes
- Assessed impact of emerging technology and system upgrades on workflow
- Collaborated across departments and levels of management to gain consensus on procedural documentation
- Built and updated diverse documents, charts, tables and mail merges using various programs
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage
- Promoted efficient document processing by maintaining orderly and clean control room
- Manipulated and converted documents to meet needs of individual personnel or projects
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies
- Converted documents from one application to another
- Assisted with document troubleshooting and recovery of corrupt documents and files
- Reviewed document management protocols and user activities against internal records policies and document management standards
- Managed file archival and information retrievals
- Maintained organized and efficient document flows by using excellent planning and multitasking skills
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation
Education
York High SchoolYorktown, VA
High school diploma
06.1992
Timeline
Customer Service Representative/Call Center
Sentara
03.2024 - Current
Receptionist/Assistant Office Manager
Family Medical Practitioners LLC
09.2019 - 01.2024
Valet/Porter Promoted to Operations Manager
Dependable Deliveries By Vehicle Valet LLC
11.2016 - 09.2019
Office Manager / Executive Assistant
Retro Medical LLC
03.2016 - 09.2016
Sole Proprietor/Owner
Digital Web Wonders
09.2002 - 12.2016
Documentation Specialist / Documentation Center Su
Northrop Grumman Information Technology LLC
03.1994 - 09.2002
York High School
High school diploma