Laiba Ijaz
13712 159TH STREET
Summary
A Multilingual customer-focused Call Center Professional with 5+ years of experience in high-volume inbound and outbound call centers. A proven track record of interfacing with diverse clientele and identifying opportunities to improve the customer experience. I also trained on Medical Billing and coding, Health insurance and electronic medical records.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Call Center
Best Medical Care
08.2017 - 04.2022
- Appointments scheduling using the medical software (e Clinical works)
- Data entry, registering patients, coordinating with colleagues for timely turnaround, and responding to patient questions and concerns over the telephone
- Obtains proper insurance and patient information, while ensuring accuracy and completion of necessary documentation
- Verifies patient insurance before scheduling appointment
- Verifies/updates changes in patient/physician/insurance to ensure proper billing
- Sends Medical records to Life insurance company and Law office
- Collects and logs all co-pays and fees
- Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary
- Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed
- Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant
- Obtain proper authorization and identification prior to release of confidential medical records
- Health insurance, Medicare, Medicaid, Tricare and other
- Health insurance claim preparation, management and submission
- Prior authorization, Medical billing and Collection
- Medical coding (ICD 10, CPT, HCPCS) using both books and software
- HIPAA compliance
- Electronic health record and practice management software, eClinicalWorks (5 years)
- Medical terminology, Anatomy and physiology
Education
Medical Billing And Coding Certificate -
Austin Medical Assistant School
01.2024
Bachelor's degree - Food Science
University of Sargodha
07.2017
Skills
- Customer service
- Active Listening
- Data Entry
- Problem Solving
- Time Management
- Microsoft Office
- Eclinical Works
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative/Call Center
Best Medical Care
08.2017 - 04.2022
Medical Billing And Coding Certificate -
Austin Medical Assistant School
Bachelor's degree - Food Science
University of Sargodha
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