Nydia Ortiz
Ocala,FL
Summary
Energetic, personable, goal oriented, adaptable, highly self-motivated business professional. Fluent in English and Spanish. Motivated to obtain employment with a business that values excellent technical administrative skills, outstanding customer service/human relations. Candidate will welcome the opportunity for professional growth. Authorized to work in the US for any employer
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Call Center
Ad-Vance Talent Solutions, Inc.
- Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
Call Center Agent
Lake View Health Care Systems
07.2024 - 07.2024
- Handled inbound and outbound patient calls efficiently.
- Enhanced customer satisfaction by promptly resolving inquiries and complaints.
- Managed high call volumes efficiently in a fast-paced setting.
Associate
Chewy
04.2020 - 10.2023
- Extremely reliable on packing staging, order picking, and execute other daily operations.
- Proven ability in 5S projects including staging.
Caregiver
Garcia's Home Care
12.2016 - 12.2017
- Provided patient and family with emotional support and instruction in areas such as planning, and preparing healthy meals, and independent living.
- Helped client take prescribed medication.
- Assisted patient with mobility around the house or outside (doctor's appointments, walks, shopping, etc.).
- Assist with personal care and hygiene.
- Help patient with physical therapy exercises.
- Perform light housekeeping duties that patient can't complete on their own.
- Be a pleasant and supportive companion and report any unusual incidents.
Vendor , MA
NPS LCS/ New England Patriots Pro Shop Vendor The Kraft Group
11.2011 - 06.2013
- Execute daily operations by receiving merchandise and inspecting it.
- Label and tag merchandise for preparation to be sent to Pro Shop.
- Count and distribute merchandise to different departments.
- Customer Service, and answering incoming calls.
Receptionist
Resource One New England
07.2009 - 04.2010
- Ensured efficient administrative operations while maintaining a positive and energetic demeanor.
- Supported in building professional relationships.
- Handled incoming calls and resolved client concerns with efficiency and professionalism.
- Managed and revised database systems for files, inventory, and mailing.
- Assisted office administrator in managing payroll during daily operations.
Musicians/ Liaison
Boston Public Schools
09.2004 - 06.2005
- Conduct daily operations involving data entry and payroll.
- Coordinated instrument assignments and ensured proper transportation.
- Oversaw rehearsal activities to maintain schedule and quality.
- Guided parents through completion of information forms for concerts, instruments, and meetings.
Office Clerk (Internship)
U.S. Federal Courts
10.1995 - 05.1996
- Managed and maintained accurate records of incoming and outgoing shipments, ensuring proper documentation and tracking
- Performed data entry tasks with a high level of accuracy, entering XX records per day
- Coordinated data management and call response for jury duty department.
Bilingual Parent Liaison
Boston Public Schools
2005 - 2006
- Preform general office duties.
- Facilitated effective communication channels between parents and school staff.
- Encourage parents involving in the school.
- Facilitated communication by interpreting and translating for parents with limited English proficiency.
Education
Associate Degree - Paralegal Studies
Mount Ida College
Newton, MA12.1996
Skills
- Care Giver (2 years)
- Customer service (6 years
- Bilingual
- Microsoft Office
- CPR
- Proven successful in high pressure environment
- Microsoft Excel
- Phone etiquette (10 years)
- ECW
- Data entry
- Computer systems and software
Certification
First Aid Certification
Languages
Spanish
Native or Bilingual
Timeline
Call Center Agent
Lake View Health Care Systems
07.2024 - 07.2024
Associate
Chewy
04.2020 - 10.2023
Caregiver
Garcia's Home Care
12.2016 - 12.2017
Vendor , MA
NPS LCS/ New England Patriots Pro Shop Vendor The Kraft Group
11.2011 - 06.2013
Receptionist
Resource One New England
07.2009 - 04.2010
Musicians/ Liaison
Boston Public Schools
09.2004 - 06.2005
Office Clerk (Internship)
U.S. Federal Courts
10.1995 - 05.1996
Customer Service Representative/Call Center
Ad-Vance Talent Solutions, Inc.
- Current
Bilingual Parent Liaison
Boston Public Schools
2005 - 2006
Associate Degree - Paralegal Studies
Mount Ida College