Aleesha Kleeman
Loveland,CO
Summary
Driven Program Coordinator with strong background in managing and overseeing various projects from initiation to completion. Skills include strategic planning, collaboration, problem-solving, and effective communication. Noted for improving operational efficiency and contributing towards positive organizational impact by aligning program goals with business objectives. Successful in fostering relationships across departments and implementing innovative solutions that drive success.
Overview
9
9
years of professional experience
Work History
Client Concierge
Kirk Elliott Precious Metals
Denver, CO
03.2024 - Current
- Greeted clients upon their arrival and provided them with information about the services offered.
- Scheduled appointments for clients with staff members as requested.
- Responded to customer inquiries via telephone, email, and in person.
- Identified opportunities to increase customer satisfaction by providing helpful suggestions on how to improve services or products.
- Investigated customer complaints regarding product quality or service delivery issues in a timely manner.
Office Manager
Light of the Rockies Christian Counseling Center
Fort Collins, CO
01.2022 - 03.2024
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Lead/Manager
Dutch Bros Coffee Company
Denver, CO
08.2015 - 12.2020
- Provided guidance and support for team members in order to enhance their work performance and development.
- Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Managed barista staff, ensuring proper training and scheduling.
Young Life Director
Young Life
Phoenix, AZ
02.2016 - 11.2019
- Provided spiritual guidance and support to high school students.
- Organized weekly meetings with teens, engaging in meaningful conversations and activities.
- Developed relationships with local schools, churches, and community organizations to promote Young Life programs.
- Facilitated team-building activities for teens to help build confidence and self-esteem.
- Participated in outreach initiatives to recruit new members into Young Life programs.
- Planned summer camps for youth participants which included outdoor adventure trips, leadership development workshops, and service projects.
Education
Bachelor of Arts - Theology
Grand Canyon University
Phoenix, AZ05-2018
Skills
- Exceptional communication
- Data entry proficiency
- Calendar management
- Team supervision
- Event planning
- Team collaboration
- Time management
- Strong work ethic
Timeline
Client Concierge
Kirk Elliott Precious Metals
03.2024 - Current
Office Manager
Light of the Rockies Christian Counseling Center
01.2022 - 03.2024
Young Life Director
Young Life
02.2016 - 11.2019
Lead/Manager
Dutch Bros Coffee Company
08.2015 - 12.2020
Bachelor of Arts - Theology
Grand Canyon University
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