Alivia Legge
Morrisonville
Summary
I am a team-oriented Sales Supervisor with experience handling issues with poise. I have an enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. I also have deep knowledge in marketing and customer service.
Overview
4
4
years of professional experience
Work History
Sales Supervisor/Barista
Market 32
Plattsburgh
03.2023 - Current
- Supervised sales team to enhance customer service and product knowledge.
- Trained new employees on store operations and company policies.
- Managed inventory to ensure optimal stock levels and product availability.
- Assisted customers with product selection and provided recommendations.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- Prepared and served espresso-based beverages to customers efficiently.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with menu selections and provided product recommendations.
- Handled cash transactions and processed payments accurately at the register.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Sales Supervisor
Spencer's Gifts
Plattsburg
07.2021 - 11.2022
- Trained new employees on sales techniques and customer service practices.
- Managed inventory levels and organized product displays for optimal visibility.
- Led team meetings to discuss sales goals and promotional strategies.
- Monitored cash register operations and ensured accurate transactions.
- Implemented loss prevention strategies to protect store assets effectively.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Counted and balanced cash drawer at the beginning and end of shift.
- Recruited, interviewed and trained new key holders.
- Supervised bank deposits and security procedures to support store opening and closing.
Cashier Assistant
Panera Bread
Rockville
02.2021 - 04.2021
- Assisted customers with menu selections and order placements.
- Processed cash and card transactions efficiently at the register.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with team members to ensure smooth service flow.
- Supported management in addressing customer inquiries and concerns.
- Interacted politely with customers to promote quality service during checkout.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
Education
High School Diploma -
Saranac High School
Saranac, NY06-2020
Skills
- Employee training
- Cash handling
- Customer relationship management
- Conflict resolution
- Problem solving
- Event planning
Timeline
Sales Supervisor/Barista
Market 32
03.2023 - Current
Sales Supervisor
Spencer's Gifts
07.2021 - 11.2022
Cashier Assistant
Panera Bread
02.2021 - 04.2021
High School Diploma -
Saranac High School
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