Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

David Rosado

Raleigh,United States

Summary

I am a dependable and skilled team-player that is equipped to work in a variety of work environments, as well as any daily needs. I have several years of customer service experience, and strive to bring my best every day. I am a quick learner that is reliable, and continues to self-improve and create a positive environment for everyone. In addition, I have held roles in leadership, management, and instruction. I am currently in Fayetteville State University, majoring in Psychology, and am in my junior year.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Supervisor, Barista Trainer, Barista

Starbucks
08.2019 - Current
  • Thoroughly learned all drink and food preparations to offer customers detailed descriptions
  • Connect with customers and give each customer a positive experience to promote long-term loyalty
  • Teach new baristas and partners different standards, overall company goals/messages, and methods to genuine customer connections
  • Instruct and delegate a team operated setting with multiple moving parts
  • Complete daily managerial tasks, and have a large focus on store needs to meet customer demands and quotas

Host/To-Go Specialist

Another Broken Egg
11.2018 - 12.2021
  • Greet guests with an upbeat and positive attitude; and engage in personable conversation to address seating needs
  • Manage reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts
  • Took online or phoned orders, manage food times, and have a focus on customer needs while ensuring customer satisfaction with their order

Janitorial Cleaner

A+SWAT Cleaning Company
06.2016 - 07.2020
  • Company Overview: Commercial cleaning company that contracted with commercial private contracts such as the Raleigh Diocese and Private Commercial Property Management
  • Promoted positive guest relations through prompt, courteous, and efficient service while maintaining an upscale atmosphere meeting specifications and establishing standards
  • Carefully handled hazardous materials to minimize risks, storing and using each with the safest possible methods
  • Commercial cleaning company that contracted with commercial private contracts such as the Raleigh Diocese and Private Commercial Property Management

Education

Bachelor of Science - Psychology

Fayetteville State University
Fayetteville, NC
05-2026

Associate of Arts - Psychology

Wake Technical Community College
07-2021

High School Diploma -

Millbrook High School
Raleigh
07-2018

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Staff development
  • Safety awareness
  • Conflict resolution techniques
  • Continuous improvement
  • Strong verbal and written communication
  • Creative problem solving
  • Team collaboration and leadership

Certification

Peer Support Specialist

Interests

  • Video Games
  • Watching Movies and TV Shows
  • Music
  • Cooking
  • Art
  • Food and cooking
  • I like trying new recipes and food trends

Timeline

Shift Supervisor, Barista Trainer, Barista

Starbucks
08.2019 - Current

Host/To-Go Specialist

Another Broken Egg
11.2018 - 12.2021

Janitorial Cleaner

A+SWAT Cleaning Company
06.2016 - 07.2020

Bachelor of Science - Psychology

Fayetteville State University

Associate of Arts - Psychology

Wake Technical Community College

High School Diploma -

Millbrook High School

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David Rosado