Essence Thompson
Bellflower,CA
Summary
Possessing 7 years of experience in the customer service industry, this reliable and dedicated Shift Leader excels at effectively communicating duties and tasks to the team. Demonstrating motivation and exceptional leadership skills, consistently delivering the highest standard of service and fostering a warm and welcoming environment for customers. Successfully managing the team to meet specific purchase order and delivery dates based on priority, thereby promoting both customer and employee satisfaction.
Overview
8
8
years of professional experience
Work History
Shift Supervisor, Barista Trainer, Barista
Starbucks
2019.06 - Current
- Exhibits proficiency with cash handling
- Prepare and serve hot and cold drinks ranging from coffee, tea and specialty beverages
- Describe and suggest newly advertised products to customers
- Cleaning and sanitizing common area for customer comfort
- Anticipates customer needs by servicing with a smile and excellent attitude
- Meet store operating policies and standards
- Trained and mentored 7 new personnel hired to fulfill various roles
Nutrition Ambassador
Kaiser Permanente
2018.07 - 2018.12
- Improved client nutrition by conducting personalized assessments and creating tailored meal plans
- Served meals to residents in accordance with established schedules and dietary procedures
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Arranged tray and or table settings with proper tableware, condiments, and tray card
- Obtained and evaluated dietary histories of individuals to plan nutritional programs
- Participated in medical staff meetings and other committees related to nutrition care
Server
Chili's Bar and Grill
2017.08 - 2018.05
- Exhibits proficiency with cash register
- Organize and streamline customer flow, along with seating and serving customers in a large restaurant with an occupancy limit of approximately 300 people
- Trains several new staff on processes, procedures, duties, and responsibilities
- Consistently receives positive feedback, from customers and management alike
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
TUTOR
Community Partner for Youth
2017.02 - 2017.05
- Provided homework and language help for about seven students three times each week
- Facilitated exploration of self-expression through various arts and crafts for a class of around 35 students
- Encouraged an active lifestyle through assistance and participation in organized outdoor activities with about 45 students at a time
INSTRUCTOR
Chevron S.T.E.M. ZONE
2016.09 - 2017.02
- Implemented the Science, Technology, Engineering and Math core subjects into playful sport-like activities for over 1,000+ local elementary and high school students
Education
Bachelor of Science - Industrial-Organizational Psychology
Arizona State University
Tempe, Arizona05.2025
High School Diploma -
Bellflower High School
Bellflower, CA06.2016
Skills
- Strong Interpersonal Skills
- Excellent Organizational and Coordination Skills
- Able to Adapt to New, Fast Paced Work Environments
- Ability to Collaborate with Others
- Employee Training Experience
- Conflict resolution techniques
- Excellent Problem-Solving Skills
- Promotes Positive Attitudes
- Strong Verbal and Written Communication
- Decision-Making Capabilities
- Creative Problem-Solving
Timeline
Shift Supervisor, Barista Trainer, Barista
Starbucks
2019.06 - Current
Nutrition Ambassador
Kaiser Permanente
2018.07 - 2018.12
Server
Chili's Bar and Grill
2017.08 - 2018.05
TUTOR
Community Partner for Youth
2017.02 - 2017.05
INSTRUCTOR
Chevron S.T.E.M. ZONE
2016.09 - 2017.02
Bachelor of Science - Industrial-Organizational Psychology
Arizona State University
High School Diploma -
Bellflower High School
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