Sabrina Wan
Keller,TX
Summary
Business student pursuing a marketing degree with a solid foundation in customer service and leadership. Proven ability to manage high-volume shifts and enhance social media engagement. Actively seeking a marketing or business internship to apply skills and contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Barista | Barista Trainer | Shift Supervisor
Starbucks
Fort Worth, TX
08.2021 - Current
Promoted twice in four years based on performance, leadership, and dedication.
- Delivered exceptional customer service in fast-paced environment, enhancing customer experience and fostering loyalty.
- Led a team of 6-10 partners during high-volume shifts.
- Delegated tasks and managed workflow to maintain efficiency.
- Resolved customer concerns promptly, ensuring satisfaction and maintaining positive store reputation.
- Managed inventory by creating daily orders and conducting product counts, supporting efficient stock levels.
- Meets store goals including maintaining a low drive-thru window time.
Social Media Manager
American Medical Women's Association
Fort Worth, TX
04.2022 - 06.2023
- Managed a shared Instagram account for a nonprofit organization.
- Engaged with followers through direct messaging on social media platforms.
- Delivered presentations to followers and Keller ISD Board members to share updates.
- Coordinated event planning through sponsorships.
- Developed and designed social media posts through digital channels.
Education
Bachelor of Business Administration in Marketing -
University of North Texas
Denton, TX05-2027
Skills
- Customer service
- Inventory management
- Cash handling
- Sales forecasting
- Time management
- Organization
- Leadership
- Teamwork
- Decision-making
- Problem-solving
- Data analysis
- Excel Spreadsheets
Career And Community Summary
- Strong skills in customer service and leadership
- Involved with the non-profit organization: American Medical Women's Association
- Hands-on experience in social media content creation
Timeline
Social Media Manager
American Medical Women's Association
04.2022 - 06.2023
Barista | Barista Trainer | Shift Supervisor
Starbucks
08.2021 - Current
Bachelor of Business Administration in Marketing -
University of North Texas